This Solicitation opportunity from California was posted on July 1, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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EXT MTA | RFI Vehicle Towing Storage & Relted Svcs

Closed

SFGOV-0000010910State & Local

Submission Closed07/29/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

SLED

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Workforce Staffing & Operational ManagementThis subcontract for the Oklahoma Insurance Department focuses on Workforce Staffing and Operational Management to support State-Based Exchange Contact Center projects. The selected provider will be responsible for the end-to-end management of the customer service representative workforce, including recruiting, onboarding, training, and ongoing management. Key operational requirements include utilizing workforce management and quality monitoring tools for forecasting and scheduling to ensure a fully staffed environment that consistently meets defined service level agreements. Due to the nature of the work, the contractor must possess specific experience in healthcare or Marketplace programs to effectively scale staffing levels during seasonal peaks. Interested parties should note that the response deadline for this opportunity is November 19, 2026.

Oklahoma Insurance Department

POSTED

DEADLINE

RFP for State Based Exchange Contact Center

Solicitation # EV00000990

The Oklahoma Insurance Department, through the Office of Management and Enterprise Services, is soliciting proposals to establish a State Based Exchange Contact Center. This center will serve as a centralized hub for Marketplace-related consumer assistance, providing frontline support, specialized operational issue resolution, and inbound mail and document processing. The contract includes an initial term ending December 31, 2027, with four optional one-year renewals extending through December 31, 2031. Award selection is based on best value, evaluating a combination of technical and cost factors after a pass/fail assessment of mandatory qualifications. The selected supplier must adhere to rigorous security and compliance standards, including MARS-E / ARC-AMPE compliance, annual SOC 2 Type II certifications, and adherence to ADA and WCAG accessibility standards. Key operational requirements include the designation of a Security Officer and the implementation of industry-standard physical security for document handling. Pricing must be submitted via a specific cost proposal form, with separate pricing for language access services and optional capabilities such as AI-enabled interactions and outbound calling. All travel expenses must be included in the total bid price, and the state is exempt from state sales, use, and excise taxes.

Oklahoma Insurance Department

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DEADLINE

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DEADLINE

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DEADLINE

Solicitation # N69199HRBCCFY272

The Department of the Navy (DON) is seeking a contractor to establish and operate the Civilian Human Resources Benefits Contact Center (HRBCC), a dedicated single-service center providing technical guidance and support to current, separated, and prospective Navy civilian employees worldwide. This Firm-Fixed-Price commercial contract, set aside for 8(a) small businesses under NAICS 561422, requires the provision of all personnel and management necessary to advise employees on federal benefit programs, including FEHB, FEGLI, TSP, FEDVIP, FSAFEDS, and FLTCIP, as well as retirement support via the Online Retirement Application. The center will operate Monday through Friday from 7:30 AM to 7:30 PM ET, with extended hours during the final three business days of open season. Key personnel requirements include a Contact Center Manager, Lead Functional Assistant, and Computer Specialist, with strict limitations on substitutions during the first 120 days of performance. The contractor must adhere to rigorous security and compliance standards, including DFARS 252.204-7012 for safeguarding Controlled Unclassified Information, providing a secure document upload portal, and ensuring ADA compliance through toll-free TTY/TDD capabilities. Performance will be measured via a Quality Assurance Surveillance Plan (QASP) utilizing AI-assisted scoring for 100% of inbound calls. Interested respondents must provide capability statements, relevant past performance from the last five years, and verification of their facilities clearance level or DCSA NISS status.

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Mitigation SECTION(MIT60)

POSTED

DEADLINE

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DEADLINE

HHS Employee Service Center Call Center OperationsThe HHS Employee Service Center Call Center Operations is a subcontract for the Texas Health and Human Services Commission to operate a branded customer service center. The provider will deliver first-tier support for payroll, HR, and leave inquiries, operating Monday through Friday from 7:00 AM to 7:00 PM CT. The scope of work includes managing call center operations and employee support while utilizing CRM, IVR, and telephony systems to route complex issues to HR specialists. The contractor must adhere to strict Service Level Agreements regarding response times to ensure efficient service delivery. This opportunity falls under NAICS code 561422, with a response deadline set for November 30, 2026.

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Bilingual After-Hours Answering & Dispatch ServicesThis subcontract for Bilingual After-Hours Answering and Dispatch Services supports prime contractors on municipal projects for the Florida Water Distribution agency. The selected provider will be responsible for professional call handling, obtaining caller information, and dispatching responders according to City direction. To ensure accessibility and compliance, the contractor must utilize Telecommunications Relay Service and IP-relay systems and provide itemized call logs upon completion of services. Eligible vendors must hold a valid Florida business license and employ operators fluent in both English and Spanish. The opportunity is categorized under NAICS code 561422, with a response deadline set for October 30, 2026.

POSTED

DEADLINE

Banking Customer Service Support ServicesThis subcontract for Banking Customer Service Support Services provides specialized customer service capabilities for prime contractors working on State University of New York Stony Brook banking projects. The scope of work includes managing university-specific banking inquiries, troubleshooting account issues, and maintaining service protocols through the use of secure communication portals and CRM software. The primary objective is to deliver ongoing support and enhance service capability metrics. Compliance is a critical component of the contract, requiring strict adherence to New York State Banking Laws and the completion of GLBA privacy training. Interested parties should note that the response deadline is December 8, 2026, and the project falls under NAICS code 561422.

State University of New York

POSTED

8 days ago

DEADLINE

in about 1 month

General Info

Agency

California → San Francisco Municipal Transportation Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

CA, USA

Set-Aside

NONE

Documents

SFMTA-2025-94-LOC Appendix A - Scope of Services

sow

High

SFMTA RFI No. SFMTA-2025-94-LOC: Towing, Storage, and Related Services

rfi

Low

SFMTA RFI SFMTA-2025-94-LOC: Towing, Storage, and Related Services

rfi

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

1 update

PhaseClosed

PostedJul 1

Solicitation

Notice updatedJul 1

The notice description changed.

Response DeadlineJul 29

Deadline has passed

Submission Closed

07/29/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyCalifornia → San Francisco Municipal Transportation Agency

Contacts1 person available

OfficeN/A

Organization / AgencyCalifornia → San Francisco Municipal Transportation Agency

Office AddressN/A

Contacts

Shawnee TangSFMTA Employee

contact@example.gov

+1 (555) 000-0000

Full Description

Request for Information No. SFMTA-2025-94-LOC: Towing, Storage, and Related Services for Abandoned and Illegally Parked Vehicles
The San Francisco Municipal Transportation Agency (SFMTA) is issuing this Request for Information (RFI) to gauge interest from qualified vendors (Respondents) and gather input on how the City and County of San Francisco (City) might restructure its vehicle towing and storage operations to achieve a more cost-effective and sustainable service delivery model. This RFI is not a Request for Proposals or Invitation for Bids, and participation is entirely voluntary.
Through this RFI, the SFMTA seeks to:
1. Assess market interest in an alternative service delivery model that delivers key towing-related functions at a lower overall cost;
2. Obtain recommendations on how to reduce operating costs while maintaining service quality, compliance, and responsiveness;
3. Solicit feedback on a preliminary draft Scope of Services (attached as Appendix A); and
4. Identify new or innovative approaches to dispatch, storage operations, lien processing/auctions, and customer service that reflect current industry practices and local needs.
The RFI is attached to this Sourcing Event. If you are interested in submitting a response, please review Appendix A (draft Scope of Services) and provide feedback as requested in Section III (Submittal Instructions) of the RFI document. Responses will not be accepted through the City and County of San Francisco's Supplier Portal website.
This RFI is for planning and market research purposes only. It does not constitute a commitment by the SFMTA to procure services, issue a future Solicitation, or award any contract. Responses will help the SFMTA evaluate the feasibility of future contracting options and inform the design of any potential procurement. Any Solicitation issued in the future may differ materially from the scope and concepts described in this RFI.
Responding to this RFI is not a prerequisite for participating in any future procurement. Respondents will not be evaluated or prequalified based on their submissions, and no vendor will be excluded from future consideration for declining to respond. The SFMTA will not reimburse any costs incurred in the preparation of responses.