This Government Contract opportunity from Virginia was posted on June 23, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Service & Member Support Operations

Closed

State & Local

Submission Closed07/24/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422

New

Federal

TRICARE Beneficiary Customer Support ServicesThe TRICARE Beneficiary Customer Support Services subcontract supports prime contractors on Defense Health Agency projects by providing comprehensive telephonic and written customer service. The scope of work includes managing beneficiary inquiries related to eligibility and claims, conducting Voice of the Customer exercises, and performing call auditing through the use of CRM and IVR infrastructure. The contractor is responsible for delivering detailed customer service and beneficiary satisfaction reports while maintaining strict HIPAA compliance for all Protected Health Information. This opportunity falls under NAICS code 561422 and is associated with the Department of Defense, with a response deadline set for November 6, 2026.

Defense Health Agency

POSTED

DEADLINE

Contact Center & Customer Service OperationsThis subcontract for the New Hampshire Department of Transportation focuses on providing essential staffing and technology to support E-ZPass call center and customer service operations. The scope of work includes managing customer accounts, processing transactions, and handling inquiries through the use of IVR systems, Virtual Assistant AI tools, and CRM software. The provider is responsible for delivering operational support and detailed performance reports while adhering to specific key performance indicators and service level agreements. The opportunity is categorized under NAICS code 561422 and was posted on September 22, 2026. Interested parties must submit their responses by the deadline of January 15, 2027. This contract is designed to support prime contractors on NHDOT projects by ensuring efficient customer interaction and technical management of the E-ZPass system.

Department Of Transportation

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Waste and Roadways Public Notification Service

Solicitation # COR26-00235

The City of Regina has issued an Advance Contract Award Notice for a Waste and Roadways Public Notification Service under solicitation number COR26-00235. This notice indicates the City's intent to award the contract to a pre-identified supplier unless other capable suppliers come forward to signal their interest. Interested parties must submit a statement of capabilities that meets the specified requirements to challenge the intended award. The deadline for submitting these statements of capabilities is October 6, 2026, at 8:00 PM. If no qualifying responses are received by this date, the City may proceed with the award to the pre-identified supplier. Inquiries regarding this solicitation can be directed to Alvin Hicap via the procurement department.

POSTED

DEADLINE

Customer Service and Support OperationsThis subcontract for Customer Service and Support Operations supports the Public Works Department of the City of Menlo Park by providing call center and customer-facing services for water billing projects. The selected provider will be responsible for managing customer calls, resolving complaints, and overseeing portal enrollment through the use of IVR and CRM software. Key deliverables include the development of operational scripts and procedures designed to meet specific service level agreements, as well as the delivery of comprehensive customer support services and resolution reports. The opportunity was posted on September 18, 2026, with a response deadline of October 10, 2026, under NAICS code 561422.

Public Works Department of City of Menlo Park

POSTED

DEADLINE

RFP - Water Billing and Customer Service Support

Solicitation # 2026-091826

Public Works Department of City of Menlo Park

POSTED

DEADLINE

RFP # R00B7600009 Child Care Call Center and Administration Services

Solicitation # BPM058514

The Maryland State Department of Education is soliciting proposals for RFP # R00B7600009 to secure a qualified service provider for Child Care Scholarship Customer Service and Administration Services. The selected contractor will be responsible for managing critical program functions, including eligibility determinations, case management, provider payment administration, accounts processing, and audit and compliance. To ensure seamless operations, the provider must supply all necessary staffing, operational resources, and supporting technology, such as a case management solution and call center telephony systems. This procurement falls under the Management and Business Professionals and Administrative Services category and is being managed by the Maryland State Department of Education. The solicitation includes specific diversity goals, targeting a 20.00 percent Minority Business Enterprise (MBE) and a 5.0 percent Very Small Business Enterprise (VSBE) participation. Interested parties must submit their responses by the deadline of October 16, 2026, to be considered for this state-level contract.

Maryland State Department of Education

POSTED

DEADLINE

Multi-Tier Customer Support ServicesThe Multi-Tier Customer Support Services subcontract, posted on September 16, 2026, involves providing comprehensive customer support for prime contractors managing school district crowdfunding projects. The selected provider will manage a help desk to address donor inquiries, assist school staff with project uploads, and resolve platform access issues. These operations require the use of CRM software such as Salesforce or Zendesk and VoIP tools to ensure efficient communication and technical troubleshooting. Performance is measured by the delivery of resolved support tickets and customer satisfaction metrics, all of which must adhere to established Service Level Agreements. This opportunity is managed by the Procurement and Distribution Services agency in Florida under NAICS code 561422. Interested parties must submit their responses by the deadline of October 7, 2026.

Procurement & Distribution Services

POSTED

DEADLINE

The City of Santa Monica is seeking a provider for a 24x7 Service Desk under solicitation number 473. This local government opportunity is based in Santa Monica, California, and requires the implementation of around-the-clock support services. The solicitation was posted on September 16, 2026, with a response deadline of October 19, 2026, at 10:00 PM UTC. Interested parties must access the official procurement portal to obtain full bid documents and any related addenda to ensure compliance with the application process.

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After Hours Answering & Call Center ServicesThe City of Pickering is seeking a subcontractor to provide professional after hours answering and call center services for prime contractors on municipal projects. The service provider will manage incoming calls and routing from 4:30 PM to 8:30 AM on weekdays and 24 hours a day on weekends. Using specialized telephony infrastructure and call routing software, the contractor will handle monthly minute allotments and provide continuous operational support along with detailed monthly usage reports. To qualify, the provider must comply with all City confidentiality restrictions and maintain valid WSIB insurance. This subcontract opportunity is listed under NAICS code 561422, with a response deadline of October 5, 2026.

POSTED

DEADLINE

IT Service Desk Support (L1/L2)This subcontract for the City of Santa Monica Information Services Department involves providing comprehensive 24x7/365 first and second-level technical support for prime contractors. The scope of work includes managing incident and service request intake through the ServiceNow platform via phone, email, portal, and chat, with a specific focus on supporting Microsoft 365, Windows, and SQL database systems. The service delivery must be ITIL-aligned and strictly adhere to WCAG 2.1 and NIST/ISO 27001/2 standards to ensure accessibility and security. The primary objective is the successful resolution of incidents and the fulfillment of service requests under NAICS code 561422, with a response deadline of October 19, 2026.

D140 INFORMATION SERVICES

POSTED

DEADLINE

The City of Santa Monica is soliciting proposals for a firm-fixed contract to provide comprehensive 24x7/365 Service Desk services, including Level 1 and Level 2 support, NOC monitoring, and on-site resources. The contract features an initial three-year term with two optional one-year renewals. The selected provider will manage all technology support requests via the City's ServiceNow platform, supporting a complex infrastructure of over 2,000 workstations, 1,200 mobile devices, and 504 network devices across 44 facilities. The environment relies heavily on Cisco equipment, Microsoft and SQL database systems, and multi-cloud platforms including Azure, AWS, and Oracle. High-priority support is mandated for critical systems such as 9-1-1 Emergency Dispatch, Public Safety, and Water Utility SCADA systems, as well as VIP departments including the City Manager and City Council. The procurement process utilizes a points-based evaluation focusing on experience and technical competence, value-add services, organizational stability, cost, and technology alignment. Mandatory requirements include a 60-day onsite immersion period for all new or replacement personnel to acclimate to the City's environment. Vendors must comply with strict security and accessibility standards, including NIST or ISO 27001/2 frameworks, WCAG 2.1 ADA guidelines, and the provision of SOC Type 2 audit reports. Additionally, the contract requires adherence to the City's Living Wage Ordinance and specific insurance coverages for general liability, automobile, and workers' compensation. Proposals are due by October 19, 2026, and must be submitted via the OpenGov portal.

D140 INFORMATION SERVICES

POSTED

DEADLINE

Call Center and Account Management ServicesThis subcontract for Call Center and Account Management Services supports prime contractors on GSA SmartPay 4 projects under the General Services Administration. The provider is responsible for operating a call center that maintains wait times under 30 seconds and a first-call resolution rate of 90 percent, while also assigning relationship managers to support ordering offices. Key operational requirements include the use of CRM software and ensuring all personnel undergo PIV card background investigations. The contractor must deliver regular customer service performance reports and comprehensive account management support. This opportunity is based in Washington, DC, under NAICS code 561422, with a response deadline of October 5, 2026.

Gsa/fas/pshc/contract Operations

POSTED

14 days ago

DEADLINE

in 7 days

AI Contract Overview

The contract entails comprehensive 24/7 call center operations dedicated to member support services for the Healthcare Consortium in Virginia, covering benefits inquiries, grievance resolution, and appeals processing. All activities must strictly adhere to Department of Labor and ERISA regulatory standards to ensure legal compliance and proper member protections. The work is structured as a subcontract with a response deadline of July 24, 2026, and falls under NAICS code 561422, indicating it involves call center and related services. Performance is expected to be delivered remotely or through a service provider without specified geographic constraints beyond the contracting entity’s jurisdiction. There is no set-aside designation or small business preference indicated, and while contact details are not provided, the portal link offers access to further submission information.

General Info

24/7 call center services for Virginia healthcare member support under ERISA and DOL compliance, subcontract due July 24, 2026.

Agency

Virginia → Healthcare Consortium

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

VA, USA

Set-Aside

NONE

Documents

This scope was carved out of 11237-0-2026/TN.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Medical and Pharmacy Benefits Manager for Self-Insurance and/or Fully Insured Medical and Pharmacy Benefits

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedJun 23

subcontract

Response DeadlineJul 24

Deadline has passed

Submission Closed

07/24/2026, 06:00:00 PM UTC

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Organization & Contact Information

AgencyVirginia → Healthcare Consortium

ContactsNo contacts available

OfficeN/A

Organization / AgencyVirginia → Healthcare Consortium

Office AddressN/A

ContactsNo contact information available

Full Description

24/7 call center operations for member support, including benefits inquiries, grievance handling, and appeals processing in compliance with DOL and ERISA requirements.

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