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This Government Contract opportunity from California was posted on April 15, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Service and Rider Support

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561439
SLED
NP RFP- ADPH Vital Records Processing Services
Solicitation # SRC0000037094
The Alabama Department of Public Health is soliciting proposals under solicitation SRC0000037094 for comprehensive Vital Records Processing Services for the Alabama Center for Health Statistics. The selected supplier will implement and maintain a multi-channel system for processing vital records, including a web-based remote ordering system, mail processing, a specialized funeral home portal, and self-service kiosks for in-person ordering. Additionally, the supplier must provide a call center available from 7:00 a.m. to 7:00 p.m. CST on state business days, offering support in both English and Spanish. All services must be ADA compliant, and all personnel performing the work must be physically located within the United States. The contract is structured for a total duration of up to five years, beginning with an initial two-year term and offering renewal options for an additional two-year period followed by a final one-year period. A key requirement is that the supplier must be capable of going live within 60 days of the contract award and must provide the services at no cost to the Department, assuming all liability for chargebacks. Evaluation factors for the award include a minimum of three years of experience with government agencies, three active references from vital records jurisdictions, and the ability to provide a live demonstration. Proposals must be mailed or hand-delivered in a sealed package to the Alabama Division of Procurement by 4:30 PM CT on November 16, 2026, and must include an electronic copy on a USB drive. Suppliers are required to comply with various state mandates, including E-Verify enrollment for those employing staff in Alabama, registration with the Alabama Secretary Office for out-of-state firms, and certifications against economic boycotts. Questions regarding the RFP must be submitted via email by October 28, 2026.
Alabama Department of Public Health

POSTED

14 days ago

DEADLINE

in 20 days

AI Contract Overview

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This contract involves providing comprehensive customer service support for vanpool riders primarily focused on scheduling assistance, handling fare-related inquiries, managing complaints, and facilitating rider onboarding. It is issued by California’s Multimodal Programs agency under the subcontract type with NAICS code 561439, which relates to business support services. The contract was posted in mid-April 2026, with a response deadline set for late May 2026, and does not specify any set-aside or special procurement preferences. The scope centers around maintaining an efficient communication and support system to enhance rider satisfaction and streamline vanpool operations. While specific location details and points of contact are not provided, the contract is accessible through a public procurement portal, indicating an open bidding process. This initiative aims to ensure smooth user experiences for vanpool customers through responsive and knowledgeable service delivery.

General Info

Provide customer service support for vanpool riders including scheduling, fare inquiries, onboarding.

Documents

This scope was carved out of 2026-RFI-032.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Vanpool Subsidy Request for Information

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → Multimodal Programs
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide customer service for vanpool riders including scheduling help, fare inquiries, complaints, and onboarding support.

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