This Government Contract opportunity from California was posted on April 15, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Customer Service and Rider Support
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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This contract involves providing comprehensive customer service support for vanpool riders primarily focused on scheduling assistance, handling fare-related inquiries, managing complaints, and facilitating rider onboarding. It is issued by California’s Multimodal Programs agency under the subcontract type with NAICS code 561439, which relates to business support services. The contract was posted in mid-April 2026, with a response deadline set for late May 2026, and does not specify any set-aside or special procurement preferences. The scope centers around maintaining an efficient communication and support system to enhance rider satisfaction and streamline vanpool operations. While specific location details and points of contact are not provided, the contract is accessible through a public procurement portal, indicating an open bidding process. This initiative aims to ensure smooth user experiences for vanpool customers through responsive and knowledgeable service delivery.
General Info
Place of Performance
CA, USASet-Aside
Documents
This scope was carved out of 2026-RFI-032.
The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.
Vanpool Subsidy Request for Information
AI Contract Breakdown
Uniform Contract FormatNo documents to break down
The breakdown needs solicitation documents. None were found from this contract's source.
Timeline
Submission Closed
Organization & Contact Information
Full Description
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