Customer Service Expert System (CSES) Canopy Software

The Florida Department of Highway Safety and Motor Vehicles is pursuing a sole source contract for the continued maintenance and enhancement of the Customer Service Expert System (CSES) Canopy Software, identified by solicitation number FLHSMV-SS-018-26-AD. This contract, valued at $428,850, is justified under Florida Statutes § 287.057(3) due to the exclusive proprietary ownership and deep technical expertise held by Canopy Software, Inc., the sole provider of the system since its inception. The CSES is a mission-critical application used by multiple divisions within FLHSMV to provide real-time access to driver license laws and regulations, and the contract includes efforts to digitize paper-based processes across the Customer Service Center, Medical Section, Medical-Vision Section, and Dealer Licensing Services. All performance is to occur within the State of Florida, primarily supporting operations based at the Tallahassee headquarters. No competitive process was conducted, and no evaluation factors, weights, or technical scoring criteria are applicable, as the acquisition is grounded entirely in the uniqueness of the vendor’s capabilities and system ownership. The contract is structured as a fixed-price arrangement for ongoing software support, with no identified line items, option periods, or performance milestones explicitly defined. There are no physical deliverables, rendering packaging, marking, or shipping requirements inapplicable. The work focuses on digital maintenance, system integration, and reliability assurance for legacy and evolving data environments under the NAICS code 81112200 for software maintenance and support. The contracting officer is Stephanie Sanford, with Katie Downey serving as the primary point of contact for inquiries. No contracting officer’s representative or technical representative has been designated, and no specific inspection criteria, quality standards, or acceptance protocols are outlined beyond functional performance expectations. Submission is required electronically through the Vendor Information Portal by April 30, 2026, with formal protests to be sent to the agency’s designated address in Tallahassee. Representations, certifications, and detailed accounting data such as AAC, TAS, or ACRN are not provided in the documentation, and no clause references or special requirements beyond single-source justification are included.