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This Government Contract opportunity from Illinois was posted on July 17, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Support & Help Desk Operations

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Customer Support and Help Desk Operations subcontract, issued by Illinois Central Management Services, requires the provision of comprehensive 24/7 assistance for both drivers and administrators. The scope of work focuses on critical account management and security tasks, specifically the reporting of lost or stolen cards, performing PIN resets, and managing the resolution of transaction disputes. This opportunity was posted on July 17, 2025, with a response deadline set for September 9, 2025. Classified under NAICS code 561400, the contract ensures continuous operational support to maintain the security and functionality of the payment and access systems used by the agency.

General Info

NAICS

561400

Place of Performance

IL, USA

Set-Aside

NONE

Documents

This scope was carved out of 25-416CMS-BOSS4-B-45066.

The full solicitation package (15 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

JPMC Fleet Fuel Card Services RFP

AI Contract Breakdown

Uniform Contract Format

No documents to break down

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyIllinois Central Management Services
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide 24/7 customer support for drivers and administrators, including lost/stolen card reporting, PIN resets, and transaction dispute resolution.

Earlier notices in this NAICS code

Posted before this notice, open and closed

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