This Government Contract opportunity from California was posted on July 16, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Support and Help Desk Services

Closed

State & Local

Submission Closed08/17/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541519

New

SLED

RFB-IS-27200212 - 15759P-DSB/SDN - F5 LOAD BALANCER RENEWAL (MDC) - Closing: 10/9/2026 12:00 PM

Solicitation # 232231

This solicitation, identified as RFB-IS-27200212 and solicitation number 232231, is issued by Los Angeles County in California for the renewal of F5 Load Balancer services for the MDC. The project is categorized as a solicitation under the SLED organization type, with the place of performance located in Los Angeles, California. The response deadline for this opportunity is October 9, 2026, at 7:00 PM. Interested parties can contact Roberto Zamorano for further information via email at rzamorano@isd.lacounty.gov or by phone at 323-443-8711. Detailed information regarding the opportunity is available through the provided official procurement link.

POSTED

DEADLINE

Independent LIMS Security AssessorThis subcontract opportunity with the City of London requires an accredited independent security assessor to perform security assessments and validations of LIMS software for prime contractors on SaaS projects. The selected provider will be responsible for reviewing web applications against OWASP ASVS v3.0.x Level 2 controls, conducting security scans of public-facing components, and identifying potential vulnerabilities. The primary deliverables include detailed security assessment reports, OWASP control validations, and formal attestation documentation. Interested parties must submit their responses by October 23, 2026, under NAICS code 541519.

POSTED

DEADLINE

Genetec Security System Integration and MaintenanceThe Genetec Security System Integration and Maintenance subcontract involves providing software support, preventative maintenance, and authorized integration for security system and communications infrastructure projects. The contractor is responsible for integrating network hardware and security cameras into the Genetec platform, which requires the provider to maintain official Genetec-certified integrator status. Key deliverables include the maintenance of system functionality and the submission of annual maintenance reports. This opportunity is associated with the Ohio Communications, Training, Safety, and Risk agency under NAICS code 541519, with a response deadline of October 27, 2026.

Communications/Training/Safety/Risk

POSTED

DEADLINE

Technical Support & Help Desk ServicesThe Technical Support and Help Desk Services subcontract for the Alabama Pesticide Management agency involves managing a customer-facing help desk dedicated to prime contractors working on state agriculture projects. The scope of work includes maintaining an online submission portal to facilitate the intake, logging, and tracking of software issues. To ensure high-quality service, the provider must follow ITIL standards for incident management, which includes generating Incident Reports and managing Incident Resolution Reports specifically for high-impact events through a formal ticketing system. Administrative requirements for this contract include the regular delivery of tracking logs and monthly statements detailing support hours. This subcontract falls under NAICS code 541519 and is managed through the Alabama Department of Agriculture. Interested parties must adhere to the submission deadline of September 29, 2026, to be considered for this technical support role.

POSTED

DEADLINE

Pesticide MGT/Plant AgEnterprise Software Program

Solicitation # SRC0000036670

POSTED

DEADLINE

NIST SP 800-171 Compliance ImplementationThis subcontract for the Department of Defense Land Supply Chain focuses on providing cybersecurity auditing and system hardening for prime contractors. The primary objective is to implement security controls in accordance with NIST SP 800-171 Rev 1, which includes developing detailed network diagrams and preparing System Security Plan documentation. The selected provider will conduct assessments to generate compliance scores and create Plans of Action and Milestones to address security gaps. Final deliverables include the completed System Security Plan, the official NIST assessment score, and specific implementation target dates. The work is performed in New Cumberland, Pennsylvania, under NAICS code 541519, with a response deadline of September 30, 2026.

POSTED

DEADLINE

Data Center Remote Hands / Smart Hands SupportThis subcontract for Humble Independent School District involves providing on-site technical support and physical equipment management for prime contractors. The scope of work includes 24/7 facility monitoring and Smart Hands services, such as hardware installation, cable swapping, and server reboots, utilizing DCIM monitoring tools. The provider is responsible for delivering ongoing operational support and detailed incident response reports. Qualified personnel must hold BICSI or CompTIA Server+ certifications to perform these services. The opportunity was posted on September 25, 2026, with a response deadline of October 26, 2026. This project falls under NAICS code 541519 and is focused on maintaining critical data center infrastructure within the district.

POSTED

DEADLINE

Microsoft SQL Server and CALs SupplierThis subcontract involves the supply of genuine software licenses for prime contractors working on projects for the Passport Immigration and Citizenship Agency under the Government of Jamaica. The supplier is responsible for providing valid license keys and entitlement documentation for Microsoft SQL Server Standard Edition 2025 and its associated Client Access Licenses. To ensure the authenticity of the software, the supplier must maintain status as an authorized Microsoft reseller or partner. The contract is categorized under NAICS code 541519 and was posted on September 25, 2026.

Passport Immigration and Citizenship Agency

POSTED

DEADLINE

Pre-Qualification for Application Support Services – Infor FSM

Solicitation # 234421

TransLink, the South Coast British Columbia Transportation Authority, is seeking pre-qualified providers for Application Support Services specifically for Infor FSM. This solicitation, identified by number 234421, is managed through the Province of British Columbia and is intended for performance within British Columbia. Interested parties must submit their responses by the deadline of October 21, 2026, at 9:00 PM. The opportunity was officially posted on September 25, 2026, and further details regarding the application process can be accessed via the BC Bid portal.

TransLink(South Coast British Columbia Transportation Authority)

POSTED

DEADLINE

Pre-Qualification for Application Support Services - Octave Attune EAM

Solicitation # 234420

TransLink, the South Coast British Columbia Transportation Authority, is seeking pre-qualified providers for application support services specifically for Octave Attune EAM. This solicitation, identified by number 234420, is open to organizations capable of providing technical expertise and support for the specified enterprise asset management system within the province of British Columbia. Interested parties must submit their responses by the deadline of October 21, 2026, at 9:00 PM. The solicitation was officially posted on September 25, 2026, and further details regarding the application process can be accessed through the BC Bid portal.

TransLink(South Coast British Columbia Transportation Authority)

POSTED

DEADLINE

CJIS Compliance and Cybersecurity ConsultantThis subcontract opportunity for the City of Mulberry, Georgia, seeks a CJIS Compliance and Cybersecurity Consultant to establish a comprehensive security framework for a new law enforcement agency. The selected contractor will be responsible for developing a detailed compliance path that ensures all federal and state data security standards are met, requiring specialized expertise in Criminal Justice Information Services security policies. The primary objective is to deliver a defined cybersecurity strategy and compliance roadmap integrated into a final report. Interested parties must submit their responses by October 16, 2026, under NAICS code 541519.

POSTED

DEADLINE

Ongoing Technical Support & MaintenanceThis subcontract for Ontario Health involves providing comprehensive technical support and administrative maintenance for prime contractors. The scope of work includes Tier 1-3 help desk support, uptime monitoring, software patch application, and the execution of quarterly business reviews. To ensure quality and standardization, the provider must hold ITIL certification and utilize a professional ticketing system to manage and resolve support requests. Performance is measured through the delivery of monthly SLA reports and the successful resolution of support tickets. The opportunity was posted on September 25, 2026, with a response deadline of October 26, 2026. This engagement falls under NAICS code 541519 and is managed by the Government of Ontario.

Ontario Health

POSTED

1 day ago

DEADLINE

in 30 days

AI Contract Overview

The contract titled Customer Support and Help Desk Services requires the provision of ongoing help desk support to assist users with troubleshooting, issue resolution, and technical assistance, ensuring timely and documented response times. The scope includes a well-defined escalation process to handle unresolved issues efficiently, maintaining service quality and accountability. This subcontract is issued by the Municipal Services Department of the City of Murrieta in California under NAICS code 541519, which categorizes it under Other Computer Related Services. The solicitation was posted on July 16, 2026, with a firm response deadline of August 17, 2026, at 5:00 PM. The place of performance and specific office address details are not provided, but the work is expected to support the operations of the municipal agency. Interested parties must submit their proposals via the designated online portal before the deadline to be considered for award.

General Info

Municipal services contract for help desk support with escalation process, deadline August 17, 2026, NAICS 541519.

Agency

California → Municipal Services Department of City of Murrieta

NAICS

541519 - Other Computer Related Services

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of MSD26-008.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Cloud-Based Fleet Management Information System

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedJul 16

subcontract

Response DeadlineAug 17

Deadline has passed

Submission Closed

08/17/2026, 05:00:00 PM UTC

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Organization & Contact Information

AgencyCalifornia → Municipal Services Department of City of Murrieta

ContactsNo contacts available

OfficeN/A

Organization / AgencyCalifornia → Municipal Services Department of City of Murrieta

Office AddressN/A

ContactsNo contact information available

Full Description

Provide ongoing help desk support for troubleshooting, issue resolution, and user assistance with documented response times and a clear escalation process.

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