Customer Support and Help Desk Services (Tier 1–3)

The contract requires the provision of multi-channel customer support services for government charge card programs, covering phone, email, and chat support for cardholders, agency coordinators, and financial officers. Services must be delivered across three tiers, addressing a full spectrum of inquiries and issues from basic account assistance to complex resolution of operational or financial discrepancies. The work is to be performed from Washington, D.C., with a performance location identified by the zip code 20405, and the contracting office is the General Services Administration’s FAS PSHC Contract Operations division. This is a subcontract opportunity under NAICS code 561400, which classifies it under administrative management and general management services. The solicitation was posted on April 27, 2026, with a response deadline of April 30, 2026, at 11:00 PM Eastern Time. No set-aside type has been specified, and while the contract is listed as a subcontract, the full scope and reporting structure are intended to support the broader operations of federal charge card programs under the GSA’s oversight. Performance is expected to ensure seamless functionality, compliance, and user satisfaction across all levels of government agency users relying on these charge cards.