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This Government Contract opportunity from American Battle Monuments Commission was posted on April 21, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Support and Help Desk Services for Payroll Users

Closed
Federal

Contract Overview

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This contract entails the provision of comprehensive customer service and help desk support specifically for ABMC employees and administrators concerning payroll-related questions and issues. The services include troubleshooting technical problems, explaining payroll policies, and offering multilingual assistance to accommodate a diverse workforce. The scope emphasizes adherence to clearly defined service level agreements to ensure timely and effective resolution of inquiries. Set to be performed primarily in Paris, the contract is a subcontract opportunity issued by the American Battle Monuments Commission, with a response deadline of late May 2026. It falls under the NAICS code 561400, indicating a focus on business support services. The objective is to enhance payroll user support through a structured help desk, promoting efficient communication and problem resolution within the agency’s payroll system.

General Info

Provide multilingual payroll help desk support for ABMC employees, ensuring timely issue resolution in Paris.

Agency

American Battle Monuments Commission → AbmcView Agency

NAICS

561400

Place of Performance

Paris, FR-75, FRA

Set-Aside

NONE

Documents

This scope was carved out of 74330226R0045.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

ABMC Global Payroll Services

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyAmerican Battle Monuments Commission → Abmc
ContactsNo contacts available
OfficeN/A
Organization / Agency
American Battle Monuments Commission → Abmc
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provision of customer service to ABMC employees and administrators for payroll-related inquiries, including troubleshooting, policy explanation, and technical support. Requires multilingual support and defined SLAs.

More opportunities from American Battle Monuments Commission → Abmc

Same awarding agency

NAICS: 541330
Federal
Sources Sought for Robotic Solution to Modernize the ABMC’s Robotic Headstone Program
Solicitation # 74330226RSTNE
The American Battle Monuments Commission is seeking a qualified Robot Integrator to assess and modernize its robotic headstone engraving program. This Sources Sought notice is for market research purposes to identify companies capable of providing an industrial grade robotic engraving solution for Carrara and Lasa marble, as well as flat panels for walls of the missing. The project focuses on improving the agency's ability to perform new inscriptions and re-engravings across multiple international sites. The scope of work is divided into a base requirement and three options. The base requirement involves a comprehensive analysis for replacing two existing fixed 3D robotic systems and upgrading infrastructure at the Oise Aisne and Meuse Argonne American Cemeteries in France. Option one involves analyzing a new fixed 3D robot installation in Manila, Philippines. Option two focuses on the development of mobile robotic re-engraving systems for use directly in cemetery plots, and option three is a feasibility study to consolidate operations into a single engraving center of excellence at either the Oise Aisne or Meuse Argonne locations. Deliverables for the future engagement will include in-depth pros and cons analysis, infrastructure drawings, cost and maintenance estimates, a scalable software platform, and a pumicing solution. Interested respondents must provide their company identification, point of contact, SAM.gov Unique Entity ID, and a capabilities statement. This is not a formal solicitation for proposals, and the official Request for Proposal date is currently to be determined.
Engineering Services

POSTED

about 2 months ago

DEADLINE

in 19 days
View Details

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