This Government Contract opportunity from Department Of Homeland Security was posted on May 1, 2006. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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D -- Call Center Services

Awarded

HSSCCG-05-R-00012Federal

Submission Closed04/28/2006, 12:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 519190

New

Federal

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DEADLINE

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250-NETWORK Contract Office 10 (36C250)

POSTED

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Vehicle Recompete: Idc 36C25022D2270This contract is an Indefinite Delivery Contract awarded by the Department of Veterans Affairs, specifically through the Network Contract Office 10, to provide digital signage and interactive screen system services including a medical multi-media library for the Dayton VAMC and CBOCs. The vehicle has an IDV ceiling of 1,703,260.19 dollars and is designated as a Service-Disabled Veteran-Owned Small Business set-aside. The ordering period for this contract remains open until June 30, 2027. Choisys Technology Inc. has been awarded significant task orders under this vehicle, including Option Year Two valued at 371,394.88 dollars and Option Year Three valued at 202,980 dollars. The contract is currently classified as likely to be recompete with a medium confidence level.

250-NETWORK Contract Office 10 (36C250)

POSTED

10 months ago

DEADLINE

N/A

AI Contract Overview

The contract seeks qualified vendors to provide comprehensive call center services for the National Customer Service Center of Citizenship and Immigration Services, under the Department of Homeland Security. The scope includes nationwide support for customers contacting CIS by phone with inquiries about immigration services, benefits, and case processing. Responsibilities involve establishing call center facilities, managing staffing and customer service representatives, implementing standard operating procedures, and deploying the necessary IT infrastructure for communications and system support. The acquisition anticipates multiple awards and encourages partnerships such as teaming arrangements or mentor-protege agreements, with prior DHS approval required for the latter. The solicitation was scheduled for release on September 28, 2005, with awards expected by December 2005. All competitive information, solicitation documents, amendments, and updates will be exclusively available through the General Services Administration Federal Business Opportunities website. Direct inquiries must be submitted in writing via email or fax, as phone inquiries will not be accepted. Interested parties must monitor the GSA site to obtain current information and documentation related to this acquisition. The contract is categorized under NAICS code 519190 and managed by the USCIS Contracting Office based in Williston, Vermont.

General Info

Provide nationwide CIS call center services including staffing, IT, and customer support management.

Agency

Department Of Homeland Security → USCIS Contracting Office(erbur)

Contract Value

NAICS

519190 - All Other Information Services

Place of Performance

VT, USA

Set-Aside

NONE

Awardee

LEIDOS ASPEN SYSTEMS CORP

Award Issued Date

04/28/2006, 12:00:00 AM UTC

Documents

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseAwarded

PostedSep 13

Presolicitation

AwardedApr 28

Contract was awarded

Submission Closed

04/28/2006, 12:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)

ContactsNo contacts available

OfficeWilliston, VT, 05495, USA

Organization / AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)

Office AddressWilliston, VT, 05495, USA

ContactsNo contact information available

Full Description

The purpose of this notice is to announce a full and open competition commercial item acquisition for potential sources to provide Call Center services to the National Customer Service Center (NCSC) of Citizenship and Immigration Services (CIS), an agency under the Department of Homeland Security (DHS). This notice is not a request for proposals and in no way obligates the Government to award any contract. The work includes providing nationwide assistance to customers who contact CIS by telephone with questions about immigration services and benefits, and with issues related to case processing. Operations include the establishment of call center facilities, staffing and management of necessary customer service representative support, utilizing call center standard operation procedures, and the implementation of the information technology infrastructure required to support system and communication needs. The acquisition is expected to result in multiple awards. CIS encourages the use of teaming arrangements or mentor/protege agreements in this acquisition, however, mentor/protege agreements must be approved by DHS prior to proposal submission. The projected date for issuance of the solicitation is September 28, 2005, with the projected award date in December 2005. All questions concerning this competition must be directed in writing via email to the designated point of contact or facsimile to +1 (555) 000-0000. No questions or inquiries will be accepted by telephone. The distribution of the resulting solicitation will be accomplished solely through the General Services Administration (GSA) Federal Business Opportunity (FedBizOpps) website http://www.fedbizopps.gov. Hard copies of the solicitation documents will not be available, therefore, no written, telephone, or facsimile requests for the documents will be accepted. The FedBizOpps site provides downloading instructions. All future information about this acquisition, including the solicitation and any amendments, will be distributed solely through the GSA site. Interested parties are responsible for monitoring the GSA site to assure that they have the most up-to-date information about this acquisition. Please contact the FBO Support group at contact@example.gov; phone +1 (555) 000-0000 (toll free) regarding any download problems.