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D -- CIO Help Desk Tier 1 Services

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DOC52PAPT0801013Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

The United States Patent and Trademark Office (USPTO) is seeking a vendor to provide Tier 1 Information Technology Help Desk Support Services for its Chief Information Officer, supporting an employee base of approximately 7,000. This contract will cover services similar to those currently provided under the Facilities Management and End User Support (FMEUS) contract but will specifically focus on Tier 1 Help Desk support. Separate contracts will be issued for Tier 2 and 3 Help Desk, Facilities Management, and End User Support services, and vendors awarded the Tier 1 contract will be prohibited from bidding on these other service contracts to avoid conflicts of interest. The award is planned by June 30, 2008, with an initial one-year base period and four one-year option periods, designated as a 100% small business set-aside under NAICS code 541519 (Other Computer Related Services). The solicitation will be released exclusively through the USPTO procurement website in March 2008, and interested parties must respond via the online process as no written documents or telephone requests will be entertained. There will be no bidders' list maintained, and all questions must be submitted by email. The contract specialists listed as points of contact are available for inquiries regarding the solicitation. The performance location and the USPTO office are based in Alexandria, Virginia, under the Department of Commerce. This procurement aims to ensure dedicated and specialized tier 1 help desk support while maintaining clear boundaries between related support services through separate contract acquisitions.

General Info

USPTO seeks small business for Tier 1 IT Help Desk support, one-year contract with four options.

Agency

Department Of Commerce Pto

NAICS

541519 - Other Computer Related Services

Place of Performance

Alexandria, VA 22313, VA

Set-Aside

SBA

Documents

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhasePresolicitation

PostedMay 1

Presolicitation

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Organization & Contact Information

AgencyDepartment Of Commerce Pto

Contacts2 people available

OfficeALEXANDRIA, VA, 22314, USA

Organization / AgencyDepartment Of Commerce Pto

Office AddressALEXANDRIA, VA, 22314, USA

Contacts

Chris L HannahContract Specialist

contact@example.gov

+1 (555) 000-0000

Jennifer A MerrillContract Specialist

contact@example.gov

+1 (555) 000-0000

Full Description

The United States Patent and Trademark Office (USPTO), an organization with an employee base of approximately 7,000, has a requirement for Information Technology Help Desk Tier 1 Support Services for the Chief Information Officer (CIO) of the USPTO. These services are described in paragraph number 4 of the USPTO?s future requirements synopsis found at the following link http://www.uspto.gov/web/offices/ac/comp/proc/special.htm. These services are similar to the Help Desk Tier 1 Support Services that are currently being performed under the Facilities Management and End User Support (FMEUS) contract number 50PAPT201025, with Trawick and Associates. Services similar to the Help Desk Tier 2 and 3, Facilities Management (FM) and End User Support (EUS) Services currently being performed under the subject Trawick contract will be acquired under separate RFPs and separate RFP announcements. In addition, it is anticipated that the vendor awarded a contract for Help Desk Tier 1 services will be barred from award of any of the following services: Help Desk Tier 2 and 3, FM and EUS Services due to potential conflicts of interest. Award of contract for Help Desk Tier 1 Support Services is planned on or before 30 June 2008. The USPTO anticipates this requirement to be for a one-year base period and four, one-year option periods. This requirement is designated as a 100% small business set-aside. The NAICS Code associated with this project is 541519 Other Computer Related Services, (size standard is $23M). The solicitation, DOC-52-PAPT-08-01013, is anticipated for release to the vendor community in March of 2008 and will only be available via the Internet at the USPTO procurement web site at http://www.uspto.gov/web/offices/ac/comp/proc/. Potential offerors are responsible for accessing the website. Interested parties must respond to the solicitation in order to be considered for award of any resultant contract. There is no written solicitation document available, telephone requests will not be honored, and no bidders list will be maintained. Potential offerors are requested to direct all questions via email to HDTier1@uspto.gov.