D--Multi-Regional Information Technology (IT) Support

The Environmental Protection Agency’s Region 9 Contracting Office has awarded a contract for Multi-Regional Information Technology Support, identified by solicitation number 68HE0926Q0029, to provide help desk services under NAICS code 541519. This contract supports IT user assistance across multiple regions with the primary point of contact being Mena Medeiros, reachable at 415-972-3676 or Medeiros.Mena@epa.gov, and the office is based in San Francisco, California, with a ZIP code of 94105. The contract was posted on July 15, 2026, and is intended to deliver comprehensive technical support services to ensure operational continuity and user satisfaction for EPA systems and applications. The place of performance has not been specified, indicating that services may be delivered remotely or across a broad geographic area. The contract does not carry a specific set-aside designation, meaning it is open to all eligible businesses. The scope centers on the delivery of help desk functions likely including incident resolution, system access support, troubleshooting, and user guidance, all critical to maintaining the functionality of EPA’s technology infrastructure. All activities are expected to align with federal IT standards and regulatory requirements, with the EPA Region 9 office overseeing performance and compliance.