DA01--ERP (ITSM Follow on) (VA-26-00000769)

The Department of Veterans Affairs, through its Technology Acquisition Center in Eatontown, New Jersey, is conducting market research under RFI 36C10B26Q0024 to inform a future procurement for an Enterprise Information Technology Service Management Platform, with NAICS code 541519. This is a sources-sought notice, explicitly designated as non-binding market research with no intent to award a contract, and responses are due by April 30, 2026, via email to designated points of contact. The platform must support FedRAMP High authorization, scale to serve over 600,000 users, align with ITIL frameworks, and provide 99.99% availability with automated change management, configuration management database capabilities, and Section 508 accessibility compliance. Vendor responses must be limited to 20 pages of technical content, excluding Attachment 1 which details ITSM capabilities and must be submitted separately, with total submissions not exceeding 5 MB in size. The solicitation requires confirmation of Unique Entity ID, business size status, and socioeconomic certifications including VOSB and SDVOSB status with verification through VetCert, as the resulting contract is expected to be a mandatory set-aside for Service-Disabled Veteran-Owned Small Businesses under VAAR 852.219-73. Proposals must include evidence of FedRAMP High certification, SaaS licensing terms, staffing plans for dedicated subject matter experts within 90 days of award, and references to existing government contractual vehicles. No pricing data, contract value, payment terms, or delivery schedules are provided, as these elements will be defined in a future RFP. The Government retains full discretion over evaluation and award methodology, and no formal contract clauses, packaging, marking, or inspection procedures are specified at this stage, with all requirements focused strictly on technical capability assessment through detailed responses to the RFI questions.