DA01--ERP (ITSM Follow on) (VA-26-00000769)

The Department of Veterans Affairs, through its Technology Acquisition Center in Eatontown, New Jersey, is conducting ongoing market research under solicitation number 36C10B25Q0222 to evaluate commercial IT Service Management software solutions, primarily focusing on ServiceNow® modules such as IT Service Management, Customer Service Management, Human Resources Service Delivery, Security Operations, and Governance, Risk, and Compliance. This Request for Information is not a solicitation for quotes or proposals and does not obligate the government to award a contract; it aims solely to gather industry input to inform future acquisition strategy, including the development of a Performance Work Statement. Respondents are required to submit a capability statement limited to 15 pages, including company identifiers such as CAGE code and DUNS number, socioeconomic status certifications, and confirmation of compliance with key federal standards. Important compliance requirements include adherence to OMB Memorandum M-22-18, Executive Order 14028, and NIST secure software development guidance, along with full Section 508 accessibility compliance and the ability to achieve or support FedRAMP High authorization. The RFI specifically requests details on license types, quantities, and entitlements, with Not-to-Exceed figures provided for various user categories, though no pricing or contract value information is requested or available at this stage. The point of contact for this market research is John A. Adamitis, Contract Specialist, with Troy Loveland designated as the Contracting Officer. Responses must be submitted via email by the deadline of April 30, 2026, and may optionally include secure software attestation files uploaded to the CISA RSAA portal. The Government retains full responsibility for evaluation and eventual acceptance, with inspection and compliance verification expected to occur within VA-operated IT environments, though no formal place of performance, packaging requirements, or payment details are specified. Solicitation documents reference Attachment A listing currently owned ServiceNow modules and the RFI ITSM Tool 3.18.25 as supporting material, but no formal contract clauses, evaluation factors, accounting data, or contracting officer’s technical representative information are provided, reflecting the preliminary nature of this outreach. No set-aside classification is indicated, and while socioeconomic certifications are solicited to inform future set-aside decisions, no award type or contract vehicle has been established. This activity remains part of a broader effort to understand the commercial landscape for ITSM tools, ensuring future procurements meet VA’s compliance, accessibility, and operational needs while