DA10--Augmented Reality Tour Application (SaaS) (VA-24-00039734)

36C10B24Q0128 Augmented Reality/Virtual Museum REQUEST FOR INFORMATION Augmented Reality/Virtual Museum Introduction: The purpose of this Request for Information (RFI) is for conducting market research. Accordingly, this RFI constitutes neither a Request for Quote (RFQ), Request for Proposal (RFP), nor a guarantee that one will be issued by the Government in the future; furthermore, it does not commit the Government to contract for any services described herein. The Department of Veterans Affairs (VA) is not, at this time, seeking proposals or quotes, and therefore, will not accept, review, or evaluate unsolicited proposals or quotes received in response hereto. This notice is not to be construed as a commitment on the part of the Government to award a contract, nor does the Government intend to pay for any information submitted because of this request. The Government does not reimburse respondents for any costs associated with submission of the information being requested or reimburse expenses incurred for responses to this RFI. The information provided may be used by VA in developing its acquisition strategy and Performance Work Statement (PWS) or Product Description (PD). Any information submitted by respondents to this RFI is strictly voluntary; however, any information received shall become the property of the Government and will not be returned to the respondent. Interested parties are responsible for adequately marking proprietary, restricted, or competition sensitive information contained in their response. This is a request for information and does not obligate the Government in any way, nor does it commit the Government to any specific course of action. Product information, brochures, part numbers, and/or other description information may be included with the submission. Requirement: The VA History Office (VAHO) is seeking an Augmented Reality/Virtual Museum SaaS enterprise solution such as Timelooper Trails or equivalent to develop an Augmented Reality tour application for use at the Dayton VA Medical Center. This will provide visitors with an immersive experience to learn the facilities long history starting with its development as a National Home for Disabled Volunteer Soldiers. The development of this solution will also provide infrastructure for the development of a Virtual Museum that will provide an environment for VAHO to share its collections with online visitors through virtual exhibits, game play and educational opportunities. The below draft Product Description excerpt describes the technical specifications for this effort. The information system solution selected by the Contractor shall comply with the Federal Information Security Management Act (FISMA). The Contractor shall comply with FedRAMP requirements for Low Impact level as mandated by Federal laws and policies, including making available any documentation, physical access, and logical access needed to support this requirement. The Contractor shall provide a SaaS product as defined by the following criteria: Software as a Service (SaaS) is an application delivery model in which the application is hosted on a cloud infrastructure outside the security boundary of VA and is provided to the Cloud Service Customer (CSC) over the internet. The CSC uses the SaaS offering via a thin-client interface, such as a web-browser or a program interface. The CSC subscribes to the SaaS offering and is only responsible for limited application configuration settings. The Cloud Service Provider (CSP) offering the application is responsible for management of the application, safeguarding of data stored or processed by the application, and all elements of the underlying infrastructure. In order to qualify as SaaS for use at VA, and to align with Federal Risk and Authorization Management Program (FedRAMP) requirements, the hosting for the offering must conform to the NIST 800-145 definition of Cloud Computing and thus contain following key characteristics: On-Demand Self-Service: The CSP fully automates the provisioning of both the customer interface and the underlying cloud components of the SaaS offering. In some cases, to the CSP may provision internal resources manually, while providing the CSC an automated interface to request and track the service. Broad Network Access: The SaaS capabilities are available over the internet or over a network that is available from all access points the CSC requires. The SaaS offering is accessible through common platforms (e.g., mobile phones, tablets, laptops, and workstations). Resource Pooling: The computing infrastructure supporting the SaaS offering is shared among more than one CSC using a multi-tenant model, and resources are dynamically assigned depending on customer demand. Rapid Elasticity: Computing capabilities are automatically provisioned and released in a manner that scales with customer demand. In some cases, the scaling of resources may not be fully automated, but it should be fast enough to support the needs of the CSC, which the CSC would have to define. Measured Service: Resource usage, such as storage, processing, bandwidth, and user activity are measured and reported on in a manner that is relevant to the SaaS offering. The SaaS offering must be hosted within the United States and data stored/processed/transmitted within the offering must remain within the United States. CSPs should be aware of FedRAMP and ready to partner with VA through the SaaS FedRAMP Authorization process. Following guidance from the Federal CIO, VA will utilize existing JAB ATO or agency ATO issued by another agency as a starting point for FedRAMP requirements. If neither of those exist, VA will sponsor FedRAMP ATO. VA will be using the FedRAMP baselines as a starting point, since they are specifically tailored for cloud services. The Contractor shall, where applicable, assist with the VA ATO Process to help achieve agency authorization of the cloud service or migrated application at a Low Impact level. The Contractor shall complete a FedRAMP System Security Plan (SSP) and supporting documentation within 45 calendar days after contract award. (If Data Security Categorization is High Impact, this will be due 85 calendar days after contract award.) The Contractor shall complete a Third-Party Assessment Organization (3PAO) Security Assessment Plan (SAP) within 90 calendar days after contract award. (If Data Security Categorization is High Impact, this will be due after 130 calendar days after contract award.) The Contractor shall complete a 3PAO Security Assessment Report (SAR) within 140 calendar days after contract award. (If Data Security Categorization is High Impact, this will be due 180 calendar days after contract award.) The Contractor shall afford VA access to the Contractor s and Cloud Service Provider s (CSP) facilities, installations, technical capabilities, operations, documentation, records, and databases. If new or unanticipated threats or hazards are discovered by either VA or the Contractor, or if existing safeguards have ceased to function, the discoverer shall immediately bring the situation to the attention of the other party in accordance with the security addendum B. The Contractor shall not release any data without the consent of VA in writing. All requests for release must be submitted in writing to the Contracting Officer s Representative (COR)/Contracting Officer (CO). For live VA data to be used in this system, a FedRAMP Authorization and Agency ATO will be required. Deliverables: FedRAMP System Security Plan (SSP) and supporting documentation VA Implementation Diagram: This is a VA specific architecture diagram demonstrating the proposed implementation of this system at VA (VAID) 3PAO Security Assessment Plan (SAP) 3PAO Security Assessment Report (SAR) Augmented Reality/Virtual Museum SaaS enterprise solution Additional tasks and optional tasks as defined in Table 1 The solution must be able integrate a variety of content, including historic images, records, audio visual material, digital assets, and 3D renderings. This content will be integrated into the solution and will be shared through video, audio, holograms, interactive characters, maps and experiences. The proposed acquisition is to provide a VA-wide enterprise SaaS solution for Augmented Reality and Virtual Museum. The period of performance shall be a 12-month base period, with four (4) 12-month option periods with optional tasks. Optional tasks are specified in Table 1 The contractor shall provide the following support services: Demo/Sandbox Environment Access Online Case Submission and Management Escalation support Case Submission Response Time Target: < 8 Hours Support Resolution Time Target: < 48 Hours Deployment and Installation Support: Schedule remote support with VA team to provide guidance and collaboration to set-up infrastructure for AR Tour and Virtual Museum. Work with VA team on content development and deployment to AR tour or Virtual Museum. Table 1 Tasks and Optional Tasks - - Description - Quantity - FedRamp Compliant Augmented Reality/Virtual Reality Platform Timelooper Trails Software as a Service/License or equivalent (12 Months) - 1 - Description - Quantity Content Development - AR Tour Simple 3D Model - 8 Content Development - AR Tour Complex 3D Model - 1 Content Development - AR Tour Panoguide - 3 Content Development - AR Tour Timescape - 2 Content Development - AR Tour Hologram - 4 Content Development - AR Tour Slideshow - 3 Content Development - AR Tour Simple 2D Video - 1 Content Development - AR Tour Audio Voice Over 7 Project Management - AR Tour - 1 Description (Optional Tasks) - Quantity Content Development AR Tour Simple 3D Model - 10 Content Development - AR Tour Complex 3D Model - 10 Content Development - AR Tour Panoguide - 10 Content Development - AR Tour Timescape - 10 Content Development - AR Tour Hologram - 10 Content Development - AR Tour Slideshow - 10 Content Development - AR Tour Simple 2D Video - 10 Content Development - AR Tour Audio Voice Over - 10 Project Management - AR Tour - 2 - Responses: Submit a capability statement describing your company s ability to meet the overall requirement described and responses to the questions below. The capability statement shall be limited to 10 pages. Responses to this RFI shall be submitted via email to Joseph.Jeranek@va.gov and Kendra.Casebolt@va.gov no later than 3:00PM EST on January 24, 2024. Please note 36C10B24Q0128 in the subject line of your email response. Provide a brief summary of your technical approach for meeting the PWS/PD requirements for the Augmented Reality/Virtual Museum SaaS Service specific to the following: Demonstrate experience and knowledge of providing AR/VR (extended reality) solutions specifically for museum exhibits and interpretive experiences. Illustrate experience working with institutions that provide interpretive experiences directly to in-person and virtual visitors. Demonstrate an existing SAAS solution that currently utilizes Augmented Reality and Virtual Reality technologies to provide interpretive experiences for in-person and virtual visitors. Successful experience working with Federal Government partners in the development of interpretive experiences. Has the draft PWS/PD excerpt above provided sufficient detail to describe the technical and functional requirements that encompass the desired solution? ______ YES ______ NO a. If NO , please provide your technical and functional comments/recommendations on elements of the draft PWS/PD that may contribute to a more accurate quote submission and efficient, cost effective solution. Are there any specifications that you believe are unachievable by industry? If so, please state why. What additional information would be needed to provide a firm fixed price quote for each item/task? Include the following identification information: Name of Company Address Point of Contact Phone Number Fax Number Email address Unique Entity Identifier (UEI) Number Company Business Size NAICS code(s) Any Schedules held on General Services Administration (GSA), Government-Wide Acquisition Contracts (GWAC) held on the National Aeronautics and Space Administration (NASA) Solutions for Enterprise Wide Procurement (SEWP) V, or any other schedule not mentioned above to assist in determining acquisition strategy if you are included in one or more. Please also include Contract Number, expiration date, etc. Socioeconomic data: If a small business, what type of small business are you? Are you able to comply with FAR 52.219-6 and 52.219-14 in execution of this effort? Are you able to comply with VAAR 852.219-10, VA Notice of Total Service-Disabled Veteran-Owned Small Business Set-Aside and with subcontracting limitations in 13 CFR 125.6 in execution of this effort? Is your company currently providing similar services to any government agency or other non-government customers? If so, please identify the agency or non-government customer. If you are unwilling to share your customers' identity, please address whether your company offers the same or similar services, commercially (outside the federal government). VA is requesting assistance in obtaining rough estimated pricing based on the Products and Services list as identified in the PWS/PD excerpt above. The results of the estimated pricing and technical capabilities shall be used to finalize the VAs requirements prior to issuing a solicitation. Please provide a Rough Order of Magnitude (ROM) for the product/solution being proposed if possible. Post RFI Phase VA envisions that once RFI responses are reviewed, select responders may be invited to provide a face-to-face or telephonic briefing to VA personnel to answer additional questions with respect to the response given. VA retains sole discretion of whether any post RFI briefings are warranted and which industry partners may be invited to provide additional market research information. Based on market research results, the RFP/RFQ may be made available on GWAC. It is the responsibility of interested parties to regularly monitor the GWAC Website for updates. The government will not provide hard copies of the solicitation once issued. Interested parties are responsible for monitoring the website and downloading the solicitation, its attachments, and any amendments from the internet site identified above when/if issued. All information regarding the procurement is provided herein, and no additional information shall be provided at this time. OFFERORS ARE ADVISED THAT THIS REQUIREMENT MAY BE DELAYED, CANCELED, OR REVISED AT ANY TIME