DA10--Notice of Award - Krames on Demand/Custom Content Builder SAAS for Minneapolis VA Medical Center

The Department of Veterans Affairs, through Network Contracting Office 23 in Saint Paul, Minnesota, has awarded a sole-source, firm-fixed price contract to The Staywell Co, LLC (WebMD Health Corp) for the Krames on Demand/Custom Content Builder Software as a Service (SaaS) platform to support the Minneapolis VA Medical Center. The award, issued under solicitation 36C26326Q0682 and identified by contract number 36C26326P0509, was made using simplified acquisition procedures per FAR 13.106-1 due to the unique and proprietary nature of the solution, which no other vendor can provide. The contract includes a base year and four optional years, with a total awarded value of $77,839.96, though option year pricing is not specified. The SaaS platform will enable the VA to import, edit, and customize patient education materials, deliver discharge instructions and multimedia content, integrate with existing online patient education systems, and access a proprietary library of medical images. Performance is deemed to occur at the Minneapolis VA Medical Center, and no physical packaging, marking, or delivery requirements apply due to the fully digital nature of the service. The contract was awarded without competition after market research confirmed no other vendors could meet all technical requirements, and the vendor’s sole-source status was justified and documented. The contracting officer, Alisha Milander, is the point of contact, with no designated COR or COTR identified. The vendor maintains active SAM registration with UEI ULLLSPSQL5E6 and provided required TIN verification. Invoicing methods, accounting codes, and detailed payment instructions are not specified, and no formal evaluation factors, inspection criteria, or clause text were included in the documentation. The procurement adheres to NAICS code 513210 for software publishing and was not funded under the Recovery Act.