This Government Contract opportunity from Texas was posted on June 1, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Data Analysis & Performance Metrics Reporting
Contract Overview
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The contract involves the development of key performance indicators (KPIs) and dashboards aimed at measuring customer experience (CX) performance for DFW International Airport. The focus areas include passenger satisfaction, response times, and service recovery. The contractor will be responsible for collecting data, conducting thorough analysis, and providing periodic reports that help monitor and improve these metrics. Issued as a subcontract under NAICS code 541921, this opportunity was posted on June 1, 2026, with a response deadline of June 19, 2026. The contract supports ongoing performance measurement efforts at the airport, although specific location details and points of contact are not provided. The work will contribute to enhancing service quality and operational responsiveness by delivering actionable insights through data-driven reporting tools.
General Info
Agency
NAICS
Place of Performance
TX, USASet-Aside
Documents
This scope was carved out of DFW18214.
The full solicitation package (10 documents), including the RFP, is on the prime solicitation, not on this scope.
CX Consultant for IOC Operations Project
AI Contract Breakdown
Uniform Contract FormatNo contract breakdown available.
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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