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Digital Platform Technical Support & Maintenance

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Documents

This scope was carved out of 110426.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

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JPMC SOURCEWELL RFP 110426 Digital Procurement Platforms with Related Services for Operational Goods

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Organization & Contact Information

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AgencyIllinois → CPOGS51001 - Chief Procurement Office Of General Services
ContactsNo contacts available
OfficeN/A
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ContactsNo contact information available

Full Description

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Performs ongoing technical support, bug fixes, and system updates for digital procurement platforms for prime contractors on State of Illinois CPO-GS projects. Provides Tier 1, 2, and 3 help desk support using ticketing systems like ServiceNow or Jira. Performs regular software updates, security patches, and system performance monitoring. Delivers maintained platform availability and resolved technical support tickets.

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