This Government Contract opportunity from Department Of Defense was posted on May 21, 2020. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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DRFP - User Facing and Data Center Services (UDS)

Closed

NGA-UDS-ANN-0002Federal

Submission Closed06/18/2020, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541513

New

Managed Information Technology Services

Solicitation # managed-information-technology-services

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Managed Support and Help Desk ServicesThis subcontract opportunity, titled Managed Support and Help Desk Services, is a Small Business Set Aside under NAICS code 541513 for the Department of Veterans Affairs Network Contract Office 19. The selected provider will deliver technical support, system maintenance, and help desk services to prime contractors working on VISN 19 projects, with the primary place of performance located in Aurora, Colorado. The scope of work requires the management of service requests through a ticketing system, with a strict mandate to maintain a 95 percent resolution rate within established SLA timelines. Key deliverables include the successful resolution of support tickets and the submission of comprehensive monthly performance and issue reports to ensure operational efficiency and accountability.

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Broward County

POSTED

2 days ago

DEADLINE

in 5 days

General Info

Agency

Department Of Defense → Attn: Ms S84 - Ocs

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Set-Aside

NONE

Documents

No documents available

Documents will appear here when they are available.

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Timeline

PhaseClosed

PostedMay 21

special-notice

Response DeadlineJun 18

Deadline has passed

Submission Closed

06/18/2020, 02:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → Attn: Ms S84 - Ocs

Contacts2 people available

OfficeSPRINGFIELD, VA, 22150-7500, USA

Organization / AgencyDepartment Of Defense → Attn: Ms S84 - Ocs

Office AddressSPRINGFIELD, VA, 22150-7500, USA

Contacts

Yue M. Eng

Kelly Fowler

Full Description

The National Geospatial-Intelligence Agency (NGA) is issuing the Draft Request for Proposal (DRFP) for the User Facing and Data Center Services (UDS) Single-Award Indefinite Delivery Indefinite Quantity (IDIQ) contract for public review and comment. The Government is not negotiating or calling for offers on this DRFP. The DRFP is posted to the DRFP tab of the UDS website on the classified Acquisition Research Center (ARC). The Contractor Bidder's Library (CBL) has also been posted to the CBL tab of the UDS website, and it contains reference, compliance, and other documentation for offerors to review and consider in preparation of their responses to the DRFP. No DRFP or CBL documents are posted to the unclassified ARC website. Potential offerors are invited to submit comments and recommendations related to this DRFP on or before Thursday, 18 June 2020 at 10:00 am (Eastern Time). Request responses be provided via UNCLASSIFIED e-mail to Charlene.K.Fowler@nga.mil and Yue.M.Eng@nga.mil. Also, NGA will hold 1-on-1 meetings with those offeror's intending to Prime the UDS contract from Tuesday, 23 June 2020 to Thursday, 25 June 2020 beginning at 9:00 am and running through 3:00 pm (Eastern Time) each day. Meetings will occur virtually via UNCLASSIFIED video teleconferencing (VTC) sessions. To attend the 1-on-1 meetings, attendees must register using the "1-on-1s" tab under the DRFP tab of the UDS website on the classified ARC by 10:00 am (Eastern Time) on Thursday, 18 June 2020. If you do not already have an ARC account, please visit the UNCLASSIFIED ARC website for Registration at https://acq.westfields.net and click on the "Register" link at the top right of the page to create an account. Should you have any questions regarding the use of the ARC, please contact the ARC Web Team at acehelpdesk@westfields.net.