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EBT/EPC Customer Service and Help Desk Operations

Open

State & Local

Response Deadline01/08/2027, 02:00:00 PM EST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The EBT/EPC Customer Service and Help Desk Operations subcontract supports Ohio Job and Family Services modernization projects by providing tiered technical and functional assistance to cardholders and retailers. The selected provider will manage the Customer Service Help Desk and implement Interactive Voice Response functionality, requiring proven expertise in managing high-volume government call center operations. The primary deliverables include a fully operational Help Desk and IVR system accompanied by regular performance reports. This opportunity is categorized under NAICS code 541519, with a response deadline set for January 8, 2027.

General Info

Agency

Ohio → Job And Family Services

NAICS

541519 - Other Computer Related Services

Place of Performance

OH, USA

Set-Aside

NONE

Documents

This scope was carved out of SRC0000042994.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Electronic Benefit Transfer (EBT) and Electronic Payment Card (EPC) Systems RFP

AI Contract Breakdown

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No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedNov 10

subcontract

Response DeadlineJan 8

Submission deadline

Response Deadline

01/08/2027, 02:00:00 PM ESTin about 2 months

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Organization & Contact Information

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AgencyOhio → Job And Family Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyOhio → Job And Family Services

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides tiered technical and functional support to cardholders and retailers for prime contractors on ODJFS modernization projects. Manages the Customer Service Help Desk and implements IVR (Interactive Voice Response) functionality. Requires experience in high-volume government call center operations. Delivers an operational Help Desk and IVR system with performance reports.

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