This Government Contract opportunity from Department Of Health And Human Services was posted on May 24, 2023. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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eHealth Exchange Annual Fees

Closed

75H70423Q00042Federal

Submission Closed06/01/2023, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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Cloud Contact Center as a Service (CCaaS) PlatformThis subcontract opportunity is for a Cloud Contact Center as a Service platform to support prime contractors on USCIS Enterprise Customer Experience 2 projects. The selected provider will deliver a fully operational, licensed CCaaS environment featuring cloud telephony infrastructure and CTI embedded softphone technology. The platform must be FedRAMP Moderate authorized and capable of supporting 3,000 concurrent agents with a high availability standard of 99.99 percent. The system will manage multiple communication channels, including voice, IP-TTY, web chat, email, and SMS. Managed under NAICS code 518210 for the Department of Homeland Security, the project is overseen by the USCIS Contracting Office. Interested parties should note the response deadline of November 12, 2026.

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RFI - FEMA - Supply Chain Management System (SCMS)

Solicitation # 70FA3127I00000001

The Department of Homeland Security, through FEMA's Logistics Management Directorate, is conducting market research via a Request for Information to identify cloud-based Software-as-a-Service solutions for the transition, implementation, operation, maintenance, and modernization of the Supply Chain Management System. The system is designed to support disaster logistics operations, including warehouse and transportation operations, inventory management, in-transit visibility, point-of-distribution support, and financial reconciliation. The scope encompasses recurring SaaS licensing, cybersecurity and system authorization support, and optional surge capacity to handle disaster-response requirements. Technical requirements include FedRAMP High certification, compliance with DHS Enterprise Architecture, and adherence to Section 508 accessibility standards. The anticipated period of performance consists of one 12-month base period with four 12-month option periods. While most work will be performed at the contractor's site, some activities may occur at FEMA Headquarters in Washington, D.C., or facilities in Virginia. This RFI is for planning purposes and is not a formal solicitation; however, interested parties must submit a narrative response, a Vendor Streamlined Profile Matrix, and a Targeted Market Research Questionnaire by January 4, 2027. Respondents are required to provide a non-binding Rough Order of Magnitude cost estimate and disclose any potential organizational conflicts of interest. All submissions must be unclassified and follow specific formatting and submission guidelines via email.

Information Technology Development And Sustainment

POSTED

about 20 hours ago

DEADLINE

in 2 months

General Info

Agency

Department Of Health And Human Services → Indian Health Service

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Rockville, MD, 20857, USA

Set-Aside

NONE

Documents

Notice of Intent to Sole Source - eHealth Exchange Interface Services

sources-sought

Low

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

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Timeline

PhaseClosed

PostedMay 24

special-notice

Response DeadlineJun 1

Deadline has passed

Submission Closed

06/01/2023, 08:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Health And Human Services → Indian Health Service

Contacts1 person available

OfficeRockville, MD, 20852, USA

Organization / AgencyDepartment Of Health And Human Services → Indian Health Service

Office AddressRockville, MD, 20852, USA

Contacts

Javier Medina-Velazquez

contact@example.gov

Full Description

The U.S. Department of Health and Human Services (HHS), Indian Health Service (IHS), Division of Acquisition Policy (DAP), on behalf of the IHS, Office of Information Technology (OIT), intends to award a Purchase Order on a sole source basis to Healtheway, Inc. dba eHealth Exchange (eHealth Exchange) of Vienna, Virginia for the eHealth Exchange interface annual subscription services. eHealth Exchange interface services, which support the Federal, Tribal, and Urban health care facilities that interface between the 4 Directions HUB (4DH) and the external agencies/organizations interfaced with the eHealth Exchange. This interface allows internal and external providers to query patient records for medical care. Healthcare interoperability was mandated for IHS by Congress as a primer to money's for the Electronic Health Record (HER) Modernization. The anticipated period of performance will include a twelve (12)-month base period from 07/24/2023 to 07/23/2024 and four (4) option periods up to 07/23/2028. The sole source action will be issued under the authority of Federal Acquisition Regulation (FAR) 13.501(a) - only one source reasonably available due to Exclusive Licensing Agreement. Market research has identified eHealth Exchange as the only vendor capable of providing the required eHealth Exchange interface services for IHS. It is anticipated that the Government will award a Firm Fixed-Price (FFP) Purchase Order for this requirement. The North American Industry Classification System (NAICS) code is 518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services, with a size standard of $40M. Points of contact for this acquisition are the Contracting Officer, Javier Medina-Velazquez at contact@example.gov. This notice of intent is not a request for competitive quotes. Interested persons may identify their interest and capability to respond to the requirement or submit a quote to Contracting Officer, Javier Medina-Velazquez at contact@example.gov. Information received in response to this notice will be considered solely for the purpose of determining whether to conduct a competitive procurement. Any response to this notice must show clear and convincing evidence that competition would be advantageous to the Government. In doing so, interested sources must submit technical capabilities, and other information that demonstrates their ability to meet the Government's needs. At this time, no solicitation document is available and telephone requests will not be honored. No contract will be awarded on the basis of quotes received in response to this notice. If no affirmative written responses are received by 06/01/2023 @ 4:00 p.m. Eastern Standard Time (EST) a contract may be awarded to eHealth Exchange.