Electronic Payment Services for Patient Billing

The University of Texas Health Science Center at San Antonio is soliciting proposals for a secure, reliable, and scalable Electronic Payment Solution to manage patient billing. The required system must support multi-channel processing across web, mobile, automated voice response, and in-person transactions, with seamless integration into Epic MyChart for automated payment posting and daily reconciliation. The scope includes supporting approximately 400 payment devices, including 10 mobile bedside units, to handle an estimated annual processing volume of 6 million dollars. A critical requirement for the awarded vendor is achieving TX-RAMP Level II certification for all system components by the time of contract execution. The resulting agreement will have an initial term of three years with two optional one-year renewals, targeting a system go-live date by the end of summer 2026. Proposals must be submitted electronically via the Bonfire portal by January 29, 2026. Vendors are required to either accept the university's standard terms or submit redlined exceptions to the Sample Agreement at the time of proposal, as failure to do so may lead to disqualification. Award decisions will be based on the best overall value, evaluating technical acceptability, cost, and the proposer's exceptions to the terms and conditions.