Emergency/Critical Incident Response

The contract calls for 24/7 emergency response to critical IT incidents including network outages, cybersecurity breaches, and system failures, with a primary focus on remote resolution before any on-site intervention is required. The service must ensure rapid detection, assessment, and remediation of incidents to minimize downtime and protect critical infrastructure, leveraging remote tools and expertise to address issues without the need for physical presence whenever possible. This is a subcontract under the NAICS code 541511 for custom computer programming services, issued by the City of Canton in Georgia, with a proposal deadline of August 27, 2026. The contract is aimed at securing a responsive, highly available support capability to maintain operational continuity for essential IT systems, and while specific performance locations are not defined, the scope implies coverage for all systems managed by the agency. The solicitation is open for submissions through the Georgia state procurement portal, with no set-aside designation indicated.