Emergency On-Demand Repair Services for Critical Ophthalmic Equipment

The contract calls for 24/7 emergency repair services dedicated to maintaining and restoring Alcon and Lumenis ophthalmic laser systems during critical failures that disrupt patient care. The provider must deliver rapid-response corrective maintenance to ensure minimal downtime for these life-critical medical devices, with technicians required to respond promptly to outages regardless of time or location. Service levels are focused on immediate functional restoration to support clinical operations and uphold patient safety standards. This is a subcontract set aside exclusively for Service-Disabled Veteran-Owned Small Businesses under NAICS code 811212 and is being managed by the Department of Veterans Affairs through Network Contract Office 19. The opportunity was posted on July 17, 2026, with proposals due by July 31, 2026. The place of performance and specific location details are not provided, implying services may be required across multiple sites where these lasers are deployed. The contract emphasizes uninterrupted critical care support, with the vendor expected to maintain readiness and responsiveness around the clock to meet urgent clinical demands.