Employee Engagement Platform

The City of Detroit Office of Contracting and Procurement is seeking qualified vendors to deploy a comprehensive Employee Engagement and Experience platform designed to enhance workforce retention, performance, and organizational culture through data-driven tools and professional support. The platform must include four core components: continuous listening and engagement surveys, people analytics with predictive insights, action planning and manager enablement tools, and ongoing consultation and implementation services. All solutions must be secure, scalable, and capable of exporting data in .txt, .csv, Excel, and SQL formats while ensuring all non-public city data remains stored and processed exclusively within the United States. Vendors are required to demonstrate compliance with stringent security and regulatory standards, including HIPAA, CJIS, IRS Publication 1075, NIST, ISO/IEC, COBIT, ITIL, and SOC 2 Type 2 certification, with mandatory multi-factor authentication and audit trails that retain records for a minimum of seven years. The contract requires full disclosure of any use of artificial intelligence within the proposed solution and imposes strict data sovereignty and subcontractor vetting requirements, including certification that all subcontractors are not on the City’s debarred suppliers list. Proposals must include detailed organizational charts and resumes for all key personnel, a clear implementation timeline, and evidence of at least three prior projects of similar scale and complexity. Respondents are expected to disclose their current and projected hiring of Detroit residents and indicate willingness to sign a Priority Hire Agreement with Detroit at Work, reflecting the City’s emphasis on local workforce development. While the solicitation number is 548295 and responses are due by August 6, 2026, specific contract value, pricing structure, payment terms, and evaluation criteria are not detailed in the provided materials. The place of performance is confined to Michigan, and all system maintenance must occur during non-business hours to preserve uptime. No formal contract clauses, line-item pricing, or options clauses are included in the documentation, suggesting the final award structure—whether fixed-price or otherwise—is to be negotiated after evaluation. The City retains full authority for inspection, acceptance, and audit, with responsibility for compliance resting firmly on the vendor, who must also disclose any prior contract terminations or government debarments.