This Solicitation opportunity from North Carolina was posted on August 14, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Employee Tip Line

Closed

RFQ-554-2024-0055-0-2024/AHState & Local

Submission Closed08/29/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561110

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AI Contract Overview

The contract involves providing a comprehensive incident management and tip line service for the Raleigh Durham Airport Authority (RDUAA). The supplier will deliver a cloud-based, SaaS incident management system accessible 24/7 via both a computer interface and a toll-free phone number, enabling RDUAA employees to report incidents at any time. The system will include features such as incident tracking, notifications, workflow creation, role-based access controls, and reporting capabilities, including customizable and downloadable reports in multiple formats. Additionally, the supplier will supply three user licenses for system access and provide ongoing technical support through email and phone, along with training to ensure effective utilization of the platform. The contract stipulates that the supplier will accept purchase orders and offers a project value estimated between $50,000 and $150,000. The system’s design emphasizes user-friendliness, efficient incident review, and data analysis through dashboards and export options. The scope of work aligns with the North Carolina State and Local Government Entity (SLED) procurement standards, with specific details available through the provided DemandStar link. This setup aims to streamline incident reporting, improve incident management workflows, and enhance reporting accuracy for the RDUAA’s safety and operational oversight.

General Info

Agency

North Carolina → Raleigh Durham Airport Authority

NAICS

561110 - Office Administrative Services

Place of Performance

NC, USA

Set-Aside

NONE

Documents

No documents available

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Timeline

PhaseClosed

PostedAug 14

Solicitation

Response DeadlineAug 29

Deadline has passed

Submission Closed

08/29/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyNorth Carolina → Raleigh Durham Airport Authority

ContactsNo contacts available

OfficeN/A

Organization / AgencyNorth Carolina → Raleigh Durham Airport Authority

Office AddressN/A

ContactsNo contact information available

Full Description

Need Supplier will provide a tip line and incident management services. RDUAA employees will be able to report incidents to the supplier. The supplier will provide a system that manages the incidents. Select RDUAA staff will have access to this system.
Licenses • 3 user licenses to the incident management system.
Purchase • Supplier will accept a PO.
Services • Mechanism for employees to report incidents via a computer system 24/7/365. • Mechanism for employees to report incidents 24/7/365 via a toll-free number. • Technical support via email and phone. • Training for the incident management system.
Incident Management System Features The incident management system should have a user-friendly interface that allows the user to review and analyze reported incidents easily and efficiently. This system will be a cloud-based SaaS solution. It will have the capability to: • Capture and maintain incidents that are submitted by employees. • Display incident details. Users will be able to easily pull up and view this information. • Notify users when a new incident is created. • Create workflows that facilitate the review of incidents. • Assign incidents to users. • Classify incidents by severity. • Create notes for incidents. • Add attachments to incidents. • Assign access levels to users based on their roles. • Generate standard reports. • Create reusable custom reports where the output fields and sort are easily configured. • Download reports in Excel, Word, PowerPoint, and PDF. • Export incident data (i.e., raw data) to Excel. • Present incident data in a dashboard.