EMS Debt Collection Services

The City of Lauderdale Lakes is soliciting proposals for EMS Debt Collection Services to manage delinquent Emergency Medical Services and ambulance transport receivables. The selected contractor will be responsible for providing all necessary personnel, technology, and resources to handle account intake, debtor-location research, skip tracing, payment processing, and monthly reporting. The scope specifically excludes initial billing functions, medical coding, and consulting for Medicare or Medicaid. To be eligible, firms must demonstrate at least five years of experience in medical debt collection and maintain strict compliance with HIPAA and Florida debt collection requirements. The contract features an initial three-year term with the possibility of two one-year extensions. Proposals are evaluated on a points system focusing on experience, pricing, references, and local business location. Awardees must provide performance and payment bonds and adhere to nondiscrimination and debarment certifications. All proposals must be submitted as a single electronic file via the City's eProcurement portal by December 2, 2026. The agreement is governed by Florida law with venue in Broward County, and requires that all records be maintained for at least three years following the completion of the contract.