Request for Proposal for Collection Services

Alameda Municipal Power (AMP) is soliciting proposals from licensed collection agencies to provide professional debt collection services for delinquent utility accounts. The scope of work includes locating and contacting former customers, recovering outstanding balances, processing payments, and maintaining accurate account records. The selected contractor must maximize the recovery of receivables while minimizing costs to AMP, ensuring all interactions remain professional and respectful. Key requirements include strict compliance with federal and California debt collection laws, consumer protection requirements, and data security standards to protect confidential customer information. Contractors must maintain all necessary California Department of Financial Protection and Innovation (DFPI) and Nationwide Multistate Licensing System (NMLS) licenses throughout the contract term. Proposals are evaluated using a points-based scoring system focusing on collection approach and effectiveness (25%), qualifications and experience (20%), regulatory compliance and data security (20%), implementation and customer service (20%), and cost proposal (15%). A 5% preference is granted to local businesses within the City of Alameda. The contract will be a not-to-exceed budget per task form, with a preference for contingency-based fee schedules. Remittances must be made via electronic funds transfer at least monthly, accompanied by detailed account-level reconciliation. Proposals must be submitted as a single file through the OpenGov Bid Portal by the December 3, 2026, deadline.