End-User Support & Help Desk Services

The contract seeks qualified vendors to provide Tier 1–2 technical support services for DaaS users, focusing on resolving common end-user issues such as connectivity problems, printing errors, session disruptions, and seamless integration with existing ticketing platforms. Support must be responsive, accurate, and delivered in alignment with established service level expectations to ensure minimal downtime and high user satisfaction across the organization. The solicitation is issued by UW-Madison under the Wisconsin agency and is classified as a subcontract with a NAICS code of 541519 for other computer-related services. Interested parties must submit their responses by July 8, 2026, at 2:00 PM, with the opportunity to bid accessible via the vendor portal link provided. While no set-aside classification or specific location details are specified, performance is expected to support the agency’s DaaS environment with no geographic restrictions indicated.