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Enforcement and Removal Operations (ERO) Compliance Assistance Reporting Terminal (CART)

Forecast
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This task order award under the DHS SWIFT PaaS IDIQ supports Immigration and Customs Enforcement Enforcement and Removal Operations by operating, maintaining, and enhancing the Compliance Assistance Reporting Terminal system. As a congressionally mandated DHS Level III Acquisition Program, CART aims to standardize the non-detained check-in process across ERO field offices, reducing officer interaction through increased automation while ensuring effective case management and oversight of released aliens. The scope of work encompasses comprehensive software maintenance for CART services and its cloud-hosted portal, as well as the manufacturing, installation, and maintenance of self-service kiosks. Additionally, the contractor is responsible for providing Tier 2/3 technical support, maintaining security, privacy, and Section 508 compliance, and ensuring seamless data integration with the DHS Case Management and Analytics system. The project is managed by the Department of Homeland Security with performance based in Washington, D.C.

General Info

DHS contract for operating, maintaining, and enhancing the ICE CART system and kiosks.

Agency

Department of Homeland Security → Immigration And Customs Enforcement

NAICS

541519 - Other Computer Related Services

Place of Performance

Washington, DC, USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

PhaseForecast
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Organization & Contact Information

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AgencyDepartment of Homeland Security → Immigration And Customs Enforcement
Contacts3 people available
OfficeN/A
Organization / AgencyDepartment of Homeland Security → Immigration And Customs Enforcement
Office AddressN/A
Contacts
Trisha Goldsberry
contact@example.gov
+1 (555) 000-0000
Joe Thibault
contact@example.gov
+1 (555) 000-0000
Samuel ThompsonSmall Business Specialist/APFS Coordinator
contact@example.gov
+1 (555) 000-0000

Full Description

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This task order award under the DHS SWIFT PaaS IDIQ to operate, maintain, enhance, and deploy the Compliance Assistance Reporting Terminal (CART) system in support of ICE Enforcement and Removal Operations (ERO). The requirement includes corrective, adaptive, perfective, and preventive software maintenance for CART services and the cloud?hosted CART Portal; manufacturing, shipping, installing, and maintaining self?service CART kiosks at ERO field offices; providing Tier 2/3 technical support; performing required security, privacy, and Section 508 compliance activities; and ensuring all information, data, and functionality can be integrated with or transitioned into the DHS Case Management & Analytics (CMA) system.
CART is a congressionally mandated, DHS Level III Acquisition Program that increases automation for repeatable processes and reduces the level of officer interaction in the non-detained check-in process.
CART also ensures the appropriate level of case management/supervision for effective oversight of released aliens. As the non-detained docket check-in process can vary among ERO offices, the program also seeks to provide greater standardization across all ERO offices that perform this duty. This helps to ensure more consistency and reliability for ERO Officers responsible for performing these duties and for the aliens who are required to report to a Deportation Officer as a condition of release.
The solicitation will be issued against the Scalable Ways to Implement Flexible Tasks (SWIFT) Indefinite Delivery Indefinite Quantity (IDIQ) Collaborative Services Domain.

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