Enterprise Digital Closed-Loop Referral System

The Maryland Department of Health and Mental Hygiene, specifically the Calvert County Health Department, is soliciting proposals for the procurement, implementation, and maintenance of a secure, cloud-based Enterprise Digital Closed-Loop Referral System. This software solution is intended to replace manual processes and spreadsheets by connecting clinical and health services with community partners to streamline care transitions, manage multi-clinic scheduling, and track health services metrics. Key technical requirements include bi-directional integration with external Electronic Health Records via secure middleware, Google Workspace integration, and dynamic reporting dashboards for referral volume and demographic analysis. The contract has a duration of three years with an option to renew. Due to the nature of the health data, the system must be HIPAA-compliant, requiring the vendor to sign a Business Associate Agreement and maintain a recognized security attestation such as SOC 2 Type II. Security specifications mandate full encryption for data-at-rest and data-in-transit, multi-factor authentication, and single sign-on capabilities. The Department of Health and Mental Hygiene retains full ownership of all data, with the requirement that it be exportable upon request or contract termination. Award selection will be based on a best-value standard, evaluating factors such as functional capabilities, security attestations, vendor experience, implementation timelines, and overall cost. Proposals must be submitted via email to Daisy Lukose by October 29, 2026, and must not exceed ten single-spaced pages. The submission must include a detailed company overview, a description of the proposed solution, a customer support model, and comprehensive pricing covering licensing, implementation, and training.