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EPICOR IT Maintenance System

Active

D-27-TC-0003Federal

Response Deadline09/30/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Department of Justice Drug Enforcement Administration intends to award a sole source purchase order to EPICOR ITSM for the maintenance and licensing of its client ticketing software. This software is critical for supporting CSOS registrants and service desk personnel, and the procurement is necessary to ensure uninterrupted help desk operations. Under solicitation number D-27-TC-0003, the contract covers the period of performance from October 1, 2026, to September 30, 2027, with the place of performance located in Arlington, Virginia. The procurement is justified as a sole source action under FAR Part 13 because Epicor is the only authorized provider of this capability and does not permit third party providers. Market research confirmed that Epicor is the sole authorized reseller of the required maintenance. The opportunity was posted on September 23, 2026, with a response deadline of September 30, 2026, and falls under NAICS code 541519.

General Info

DEA sole source contract for Epicor ITSM software maintenance from 2026 to 2027.

Agency

Department Of Justice → Drug Enforcement AdministrationView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Arlington, VA, 22202, USA

Set-Aside

NONE

Documents

(1)

Sole Source Justification - Epicor ITSM License Maintenance

PDF•justification-and-authorization

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Timeline

PostedSep 23

special-notice

Response DeadlineSep 30

Submission deadline

Response Deadline

09/30/2026, 02:00:00 PM UTCin 6 days

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Organization & Contact Information

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AgencyDepartment Of Justice → Drug Enforcement Administration

Contacts1 person available

OfficeN/A

Organization / Agency

Department Of Justice → Drug Enforcement Administration

View Agency Profile

Office AddressN/A

Contacts

Robert Radke

contact@example.gov

Full Description

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The U.S. Department of Justice, Drug Enforcement Administration, intends to award a sole source purchase order to EPICOR ITSM. EPICOR ITSM is the current client ticketing software to support CSOS registrants. Ongoing maintenance and licensing are required to ensure uninterrupted help desk operations and continued support for the growing population of CSOS registrants and service desk personnel. There is no other entity in the U.S. public, private, or governmental, which provides this capability. EPICOR does not authorize third party providers.

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