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ERP Post-Go-Live Stabilization and Triage Support

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State & Local

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The ERP Post-Go-Live Stabilization and Triage Support subcontract focuses on providing technical and functional stabilization for the City of Gallup following the production deployment of the Tyler Enterprise ERP. The selected provider will support prime contractors by coordinating command center operations and resolving issues in accordance with ITIL incident management standards. Key deliverables include the production of detailed triage reports and project transition documentation to ensure a smooth handover. Managed by the Information Technology Services agency in New Mexico, this opportunity falls under NAICS code 541519. The solicitation was posted on October 9, 2026, with a response deadline set for October 27, 2026. Interested parties can find further details through the Gallup procurement portal.

General Info

Technical and functional ERP stabilization and triage support for the City of Gallup.

Documents

This scope was carved out of 2026/2027/05.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

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Consulting Services for Implementation and Migration of new ERP System

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Organization & Contact Information

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AgencyNew Mexico → Information Technology Services
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs technical and functional triage and stabilization support for prime contractors on City of Gallup IT projects following Tyler Enterprise ERP production deployment. Coordinates command center operations and provides issue resolution support per ITIL incident management standards. Delivers triage reports and project transition reports.

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NAICS: 541512
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SLED
Consulting Services for Implementation and Migration of new ERP System
Solicitation # 2026/2027/05
The City of Gallup, New Mexico, is soliciting proposals for a qualified consulting firm to provide comprehensive project management and advisory services for the migration from a legacy CentralSquare/Naviline system to a new Tyler Enterprise ERP. The selected consultant will serve as an extension of the City's project team, overseeing critical functions including system design, configuration, data readiness, validation, testing coordination, and organizational change management. The implementation will follow a phased approach, prioritizing Financials first, and will run concurrently with the existing system to ensure uninterrupted municipal operations. All work must align with GAAP and GASB standards, with the consultant providing support from project initiation through the stabilization of the final production deployment. The contract is expected to run from 2026 to 2027, with potential renewals through 2030, and requires work to commence within 30 days of the award. Proposals are evaluated on a 100-point scale focusing on personnel qualifications, the ability to provide the scope of services, and firm history, with additional preferences available for resident and veteran-owned businesses. The selected vendor must provide professional liability, cyber liability, and workers compensation insurance. Submissions must be electronic, consisting of separate technical and cost proposals, and were due by October 27, 2026. The City maintains final authority over all business decisions and contract approvals throughout the engagement.
Computer Systems Design Services

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3 days ago

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in 15 days
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