FONEMED - NURSE TRIAGE LINE

The Indian Health Service has issued a forecast for the second option year of the Nurse Triage Line contract under FONEMED, focusing on providing 24/7 nursing triage services to support patient care access across the agency’s facilities. The contract falls under NAICS code 561421, indicating it is for office administrative services, specifically health and medical support services involving nurse-led telephone triage operations. This service enables frontline clinical decision-making for patients seeking non-emergency medical guidance, helping to streamline care delivery and reduce unnecessary emergency department visits. The program point of contact is Megan Rivera, who can be reached via email for program-related inquiries, and the contracting officer is Paul A. Carr, responsible for all contractual matters including modifications and performance oversight. The place of performance and office address details are not specified, suggesting services may be delivered remotely or across multiple IHS locations, with the operational base likely coordinated through centralized telephone systems. The contract remains active under the existing framework with no indication of set-aside status or anticipated procurement timing beyond the forecast status.