FY26-DOEE-WPD-Customer Relations Management Software

The District of Columbia’s Department of Energy and Environment is forecasting a contract for customer relations management software targeting RiverSmart program participants, with the purpose of enhancing email and social media marketing engagement. The software will be used to manage communications, track participant interactions, and deliver targeted outreach efforts to encourage sustainable water practices and environmental stewardship among residents and businesses in the District. This initiative supports broader agency goals of increasing public participation in conservation programs and improving the effectiveness of outreach campaigns through digital tools. The contract is scheduled for release in fiscal year 2026, with a posted forecast date of July 23, 2026. While specific details such as solicitation number, NAICS code, set-aside status, and place of performance have not yet been defined, the effort is being led by the Energy and Environment agency under the District of Columbia government. The software solution must be capable of integrating with existing systems, ensuring data privacy, and providing analytics to measure engagement outcomes. Vendors are encouraged to prepare proposals that demonstrate experience in public sector marketing platforms and ability to support large-scale community engagement initiatives.