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GRC Platform Technical Support and Help Desk Services

Active

State & Local

Response Deadline07/30/2026, 05:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract encompasses the provision of Tier 1 and Tier 2 technical support services for the GRC platform, focusing on resolving end-user issues such as login failures, workflow disruptions, report generation errors, and system performance bottlenecks. Support personnel are expected to handle direct user inquiries, diagnose technical problems, and implement timely solutions to ensure uninterrupted platform functionality. In addition to incident resolution, the role includes maintaining and updating system documentation and coordinating user training efforts to enhance adoption and operational efficiency. This subcontract is issued by the West Virginia agency under NAICS code 541519 for information technology services and is open for response until July 30, 2026. The primary place of performance is Charleston, though specific address details are not provided. The solicitation does not specify a set-aside type or point of contact, and interested parties must access the full solicitation through the provided online portal to submit proposals by the deadline.

General Info

Tier 1 and Tier 2 GRC platform support in Charleston until July 30, 2026, including issue resolution and training.

Agency

West VirginiaView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Charleston, WV, US

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

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Timeline

PostedJul 24

subcontract

Response DeadlineJul 30

Submission deadline

Response Deadline

07/30/2026, 05:30:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyWest Virginia

ContactsNo contacts available

OfficeN/A

Organization / Agency

West Virginia

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 1 and Tier 2 technical support for end-users of the GRC platform, including troubleshooting login issues, workflow errors, report generation problems, and system performance. May include documentation updates and user training coordination.

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