Ground Ambulance Transportation Services for the Salem VA Health Care System

The Salem VA Health Care System and its affiliated clinics require a contractor to provide 24/7/365 ground ambulance transportation services for both emergent and non-emergent patient transfers across Virginia, West Virginia, and North Carolina, covering locations including Salem, Danville, Lynchburg, and Staunton. The contractor must supply all vehicles, personnel, equipment, and management necessary to deliver Basic Life Support (BLS), Advanced Life Support (ALS), and Critical Care Transport (CCT) services under a Firm-Fixed-Price, Indefinite Delivery/Indefinite Quantity (IDIQ) contract with a base period of one year and two one-year option periods extending through September 14, 2029. The contract has a minimum value of $10,000 and a maximum value of $5,000,000, with pricing structured per one-way trip but left unfilled in the solicitation. Personnel must be licensed and certified according to state and federal standards, including a minimum of 150 hours of Department of Health and Human Services-compliant training, and all staff must complete VA-specific training on privacy, information security, and HIPAA compliance. Contractors are required to maintain a fleet compliant with VA specifications, ensure a 30-minute response time for emergencies, and support surge capacity as needed. All services must meet performance benchmarks including 95% availability, 97% on-time pickups, and 100% adherence to sanitation protocols outlined in Attachment B, which details vehicle disinfection and PPE procedures. The solicitation is a total small business set-aside under FAR 19.5, evaluated using a best-value trade-off approach prioritizing technical capability, past performance, veterans’ involvement, and price, in that order. Technical proposals are capped at 25 pages and must demonstrate staffing qualifications, operational readiness, and vehicle compliance. Past performance will be assessed using CPARS data and references, while veteran-owned business status, particularly Service-Disabled Veteran-Owned Small Business (SDVOSB), is a comparative factor affecting award. Contractors must comply with stringent security requirements, including background investigations at the Tier 3/NACI level, fingerprinting, annual re-investigations, and VA-issued PIV card access, with no felony convictions within five years permitted. Invoices must be submitted electronically through the VA’s EIPP system, and payments will be processed via electronic funds transfer through SAM.gov. The contractor is