HAFB Front Desk Data Entry Specialist

The contract is for a Front Desk Data Entry Specialist to provide administrative and reception support at the Military and Family Readiness Center located at Hanscom Air Force Base, Massachusetts. The contractor will be responsible for answering calls, greeting visitors, directing clients to appropriate program staff, scheduling classes and workshops for military families, and accurately entering all required data into the AFFIRST and DOD TAP systems, including sending reminder emails one week prior to scheduled events. The position requires a full-time employee with at least one year of customer service experience, proficiency in Microsoft Office Suite, familiarity with military family systems, and the ability to comply with stringent security protocols including CAC access, fingerprinting, background checks, information assurance certification, and adherence to the Privacy Act. All personnel must complete mandatory training, including antiterrorism awareness and safeguarding covered defense information, and must not be government employees but rather contractors employed directly by the winning firm. The contract has a base period of one year beginning September 30, 2026, and includes four one-year option periods, with a maximum potential duration of five years and six months under applicable option clauses, requiring the contractor to fill any vacancies within 30 business days to maintain compliance. The solicitation is a full small business set-aside under NAICS code 561110 with a total size standard of $12.5 million in average annual receipts, and award will be made based on the lowest price technically acceptable method, where technical acceptability serves as a mandatory pass-fail gate. The offeror must submit a complete technical proposal and bid schedule not exceeding 25 pages combined, via email to designated contracting specialists and the contracting officer, and must not use SAM.gov for submission. Payment will be processed monthly through the Wide Area Workflow system, and all pricing for the base year and four option years will be evaluated together for reasonableness and imbalance. Performance is measured through strict metrics including 100% of calls answered and visitors greeted, data entry accuracy of at least 85% within two business days, and zero validated complaints per quarter. The place of performance is 10 Kirkland Street, Building 1240, Hanscom AFB, MA, and the contractor is responsible for safeguarding government property, maintaining equipment, and returning all issued credentials upon contract termination. The contractor must also comply with clauses requiring whistleblower protections, prohibitions on covered telecommunications equipment, and submission of correct representations regarding small business status and SAM registration prior to award.