HCAHPS Survey Administration – Telephone Mode

The contract requires the administration of monthly telephone surveys to up to 60 discharged inpatients within 48 hours to 42 days following their discharge, adhering strictly to CMS-mandated HCAHPS methodologies. All survey activities must be conducted through HIPAA-compliant systems to ensure the privacy and security of patient health information. The scope is focused on gathering standardized patient experience data to meet federal reporting requirements, with timing and methodology rigidly defined to maintain data integrity and consistency across reporting periods. The solicitation is issued as a subcontract under the Department of Health and Human Services through the Billings Area Indian Health Service, with performance based in Browning, Montana, 59417. The North American Industry Classification System code 541990 indicates this is categorized under All Other Professional, Scientific, and Technical Services. The response deadline is set for May 15, 2026, and the opportunity was posted on May 8, 2026, with no set-aside designation specified. The work must be executed with full compliance to federal healthcare data standards and timelines, emphasizing accuracy, timeliness, and confidentiality in all interactions with patients.