Help Desk and End-User Support

The contract entitled Help Desk and End-User Support provides Tier 1 and Tier 2 technical support services to employees of the City of Augusta, covering a broad range of IT needs including troubleshooting hardware and software issues, managing user accounts, and delivering end-user training to ensure efficient system usage. Support is delivered directly to city staff with an emphasis on timely resolution and user empowerment, and all services are documented and billed through detailed monthly invoicing to ensure transparency and accountability. This subcontract, classified under NAICS code 541519 for other computer-related services, is administered by the City of Augusta’s Finance and Administration department in Maine, with performance occurring at the city’s operational location in Augusta. The contract was posted on May 26, 2026, and though no solicitation number or set-aside details are provided, the scope clearly prioritizes consistent, reliable technical assistance to maintain municipal operations. All inquiries and procurement details can be referenced through the city’s official purchasing webpage.