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Help Desk & Operations Support (Tier 2/3)

Active

Federal

Response Deadline08/17/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract calls for comprehensive 24/7 operational support for the eFax platform, encompassing real-time monitoring, incident management, and SLA-driven reporting under Tier 2 and Tier 3 technical support levels. The provider must ensure uninterrupted service, rapid resolution of technical issues, and consistent adherence to performance benchmarks, with all activities focused on maintaining the reliability and availability of the eFax system used by the Department of Health and Human Services. This includes proactive identification of system anomalies, escalation protocols for complex issues, and timely delivery of performance metrics to meet contractual obligations. The opportunity is structured as a subcontract under the Omas Strategic Buying Center - HHS Mission, with a NAICS code of 541519 indicating information technology services. The place of performance is designated as Rockville, Maryland, 20852, and responses must be submitted by August 17, 2026, by 8:00 PM. While the solicitation number is not provided, the contract remains open for proposals via the SAM.gov portal until the deadline, targeting firms qualified to deliver high-level technical support and operational continuity for mission-critical healthcare communications infrastructure.

General Info

24/7 Tier 2/3 support for eFax platform ensuring reliability and SLA compliance for HHS in Rockville, Maryland.

Agency

Department Of Health And Human Services → Omas Strategic Buying Center - HHS MissionView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Rockville, MD, 20852, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedAug 7

subcontract

Response DeadlineAug 17

Submission deadline

Response Deadline

08/17/2026, 08:00:00 PM UTCin 9 days

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Omas Strategic Buying Center - HHS Mission

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Health And Human Services → Omas Strategic Buying Center - HHS Mission

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide 24/7 operations, monitoring, incident management, and SLA-based reporting for the eFax platform, including Tier 2/3 technical support.

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