Information Technology (IT) Modernization - eFax Services
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
AI Contract Overview
The Electronic Fax (eFax) contract seeks a commercial-off-the-shelf, Software-as-a-Service solution to provide a secure, cloud-hosted enterprise-wide faxing service for the Federal Occupational Health organization. The Contractor is responsible for end-to-end delivery including implementation, configuration, integration, and ongoing management of the system across all FOH locations—clinical sites, administrative offices, and remote environments. Core responsibilities encompass continuous operations and maintenance, strict adherence to federal security and compliance standards, quality assurance, risk management, and thorough documentation and testing to ensure system integrity. Governance structures must be established and maintained to effectively manage functional, technical, operational, security, and performance requirements throughout the contract’s lifecycle, ensuring seamless scalability and uninterrupted service delivery. The base performance period runs from September 25, 2026, to September 24, 2027, with four optional one-year extensions through September 24, 2031, contingent on funding and performance. Services will be primarily delivered through the Contractor’s cloud-hosted, FedRAMP-authorized infrastructure, with limited on-site activity restricted to meetings, assessments, or operational needs at designated federal facilities, primarily the Parklawn HHS Building in Rockville, Maryland, and the Hubert H. Humphrey Building in Washington, DC. All personnel must comply with HHS and FOH access protocols, including PIV card verification, security screenings, and facility hours. Support may extend to additional FOH service sites nationwide, and all remote, on-site, and hybrid arrangements must guarantee consistent, reliable service across the organization’s dispersed operational footprint.
General Info
Agency
NAICS
Place of Performance
Rockville, MD, 20852, USASet-Aside
Documents
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Timeline
Response Deadline
Organization & Contact Information
Full Description
DECSRIPTION OF REQUIREMENT:
The purpose of the Electronic Fax (eFax) contract is to procure commercial-off-the-shelf (COTS), Software-as-a-Service (SaaS), secure electronic faxing services.
The Contractor shall provide, implement, and sustain a fully managed, cloud-hosted, Commercial-off-the-Shelf (COTS), Software-as-a-Service (SaaS) electronic fax (eFax) solution for the Federal Occupational Health (FOH) enterprise. The solution shall support all FOH program areas and geographically dispersed service locations, including clinical sites, administrative offices, and remote operational environments. To deliver this enterprise-wide managed eFax service, the Contractor shall furnish all management, personnel, equipment, tools, materials, supplies, supervision, and support services necessary to accomplish the following:
• Implementation & Configuration – Plan, configure, integrate, and deploy the eFax solution across the FOH enterprise.
• Operations & Maintenance – Operate, monitor, and maintain the solution to ensure reliability, scalability, and continuous availability.
• Security & Compliance – Secure the solution and ensure ongoing compliance with all applicable federal requirements.
• Quality & Continuous Improvement – Conduct quality assurance, risk management, and continuous improvement activities throughout the life of the contract.
• Documentation & Testing – Develop and maintain all required documentation and perform testing to validate solution performance and integrity.
The Contractor shall establish and maintain governance processes necessary to ensure effective management of functional requirements (Section 6), technical requirements (Sections C.5.2 and 6), operational requirements (Sections C.5.1 and C.5.2.3), security requirements (Section 7), and performance requirements (Section 8) throughout the contract lifecycle.
PERIOD OF PERFORMANCE:
Base Period – 9/25/2026-9/24/2027
• Option Period 1 – 9/25/2027-9/24/2028
• Option Period 2 – 9/25/2028-9/24/2029
• Option Period 3 – 9/25/2029-9/24/2030
• Option Period 4 – 9/25/2030-9/24/2031
PLACE OF PERFORMANCE:
The majority of services under this contract shall be performed at the Contractor’s facilities using Contractor‐provided, cloud‐hosted resources approved for use within a FedRAMP‐authorized environment. Work performed at Government facilities shall be limited to meetings, technical reviews, security assessments, or operational activities that require physical access to FOH or HHS sites.
Primary Government locations include:
• Parklawn HHS Building, Rockville, Maryland
• Hubert H. Humphrey (HHH) Building, Washington, DC
Additional work may occur at FOH Service Provision Sites (SPS), FOH clinical centers, administrative offices, or other locations designated by FOH to support enterprise‐wide eFax service deployment and sustainment.
All onsite activities shall comply with HHS and FOH facility access control requirements, including escort procedures, PIV card requirements (as applicable), security screening, and adherence to official building hours.
The Contractor shall ensure all remote, onsite, and hybrid work arrangements fully support uninterrupted delivery of managed eFax services across FOH’s nationwide operational footprint.
PLEASE SEE ATTACHED SOLICITATION DOCUMENT FOR ADDITIONAL INFORMATION.
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