Help Desk and Technical Support Services

The contract seeks providers to deliver Tier 1 and Tier 2 help desk and technical support services for end-users of RFID cabinets and Moment-of-Care Stations, encompassing issue resolution, account management, remote training, and system guidance. Support must be responsive and capable of addressing a range of technical inquiries and operational challenges faced by end-users in real time, ensuring minimal disruption to critical workflows. The scope emphasizes hands-on assistance, user education, and system proficiency to enhance overall adoption and performance of the supported technologies. This subcontract, issued under the Department of Veterans Affairs through the 261-NETWORK Contract Office 21 (36C261), is categorized under NAICS code 541511 for computer systems design and related services. The opportunity was posted on July 22, 2026, with a strict response deadline of July 24, 2026, requiring qualified vendors to submit proposals within a two-day window. There is no specified set-aside type or place of performance details provided, and the contract is open for bidding under general subcontracting conditions without geographic or organizational restrictions indicated beyond the issuing agency.