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Help Desk and Technical Support Services

Active

Federal

Response Deadline07/24/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks providers to deliver Tier 1 and Tier 2 help desk and technical support services for end-users of RFID cabinets and Moment-of-Care Stations, encompassing issue resolution, account management, remote training, and system guidance. Support must be responsive and capable of addressing a range of technical inquiries and operational challenges faced by end-users in real time, ensuring minimal disruption to critical workflows. The scope emphasizes hands-on assistance, user education, and system proficiency to enhance overall adoption and performance of the supported technologies. This subcontract, issued under the Department of Veterans Affairs through the 261-NETWORK Contract Office 21 (36C261), is categorized under NAICS code 541511 for computer systems design and related services. The opportunity was posted on July 22, 2026, with a strict response deadline of July 24, 2026, requiring qualified vendors to submit proposals within a two-day window. There is no specified set-aside type or place of performance details provided, and the contract is open for bidding under general subcontracting conditions without geographic or organizational restrictions indicated beyond the issuing agency.

General Info

Provide Tier 1 and Tier 2 technical support for RFID cabinets and Moment-of-Care Stations via VA subcontract.

Agency

Department Of Veterans Affairs → 261-NETWORK Contract Office 21 (36C261)View Agency

NAICS

541511 - Custom Computer Programming ServicesView NAICS

Place of Performance

CA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 22

subcontract

Response DeadlineJul 24

Submission deadline

Response Deadline

07/24/2026, 11:00:00 PM UTCin 1 day

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 261-NETWORK Contract Office 21 (36C261)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 261-NETWORK Contract Office 21 (36C261)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1 and Tier 2 help desk support for end-users, including troubleshooting, account management, remote training, and system guidance for RFID cabinets and Moment-of-Care Stations.

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