Help Desk and User Support Services for Broadcast Staff

The contract seeks providers to deliver Tier 1 and Tier 2 technical support services to broadcast staff utilizing the PTMS system, with responsibilities encompassing prompt issue resolution, hands-on user training, and the development of clear technical documentation. Support must be responsive and tailored to the operational needs of broadcast personnel, ensuring minimal disruption to mission-critical media operations. The scope emphasizes practical, on-the-ground assistance rather than theoretical or high-level oversight, requiring vendors to demonstrate proven experience in similar technical environments. This subcontract is issued by the Department of Defense under the Headquarters Defense Media Activity, with the primary place of performance located in Linda. The solicitation was posted on June 17, 2026, and responses are due by June 25, 2026, at 6:00 p.m. The NAICS code 541519 identifies the work as other computer-related services, aligning with IT support and user assistance functions. There is no set-aside designation specified, and while the agency’s office address details are incomplete, the performance location is clearly defined. Interested parties must respond through the provided SAM.gov link before the deadline to be considered.