IFB # 10222841 - Transcription Services

The California Department of Water Resources is soliciting bids for professional transcription services to support the Office of Civil Rights and the Internal Audit Office during workplace investigations and witness interviews. The anticipated three-year contract requires the contractor to provide accurate, fully searchable electronic transcripts in PDF or Word format via direct electronic transfer. Standard delivery is required within 14 calendar days of receipt, though expedited services ranging from 24 hours to 14 days must be available. Due to strict confidentiality requirements, the use of Artificial Intelligence or Generative AI tools is strictly prohibited. The contract will be awarded to the lowest responsible bidder, with specific preferences available for California-certified Small Businesses and Disabled Veteran Business Enterprises. Qualified transcribers must possess at least one year of paid professional experience and hold valid certifications or licenses from the California Department of Consumer Affairs, Court Reporters Board of California. Contractors are required to maintain comprehensive insurance, including Commercial General Liability of at least 1 million dollars per occurrence and Workers Compensation. Payment is processed monthly in arrears within 45 days of receiving an undisputed invoice, provided the DWR Contract Manager has issued written notice of satisfactory completion.