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This Government Contract opportunity from Department Of Defense was posted on May 20, 2015. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

IT Front Office Support Services

Awarded
HQ0034-11-D-0002-0006Federal

Contract Overview

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The IT Front Office Support Services contract, solicitation number HQ0034-11-D-0002-0006, provides critical Information Technology Operations Front Office Support for the Department of Defense, specifically benefiting Washington Headquarters Services, OSD, WHS Supported Organizations, and the Pentagon Force Protection Agency. The scope of work may also extend to the Office of General Counsel, the Defense Legal Services Agency, the Central Adjudication Facility, and the Office of Military Commissions. Performance for this award is centered in Arlington, Virginia, under NAICS code 541513. The primary objectives of this acquisition are to ensure secure, stable, and accessible IT support while continuously enhancing end-to-end service levels. To achieve these goals, the contract emphasizes the application of industry best practices, including ITIL v3, PMBOK, and CMMI. Ultimately, the initiative aims to reduce the total cost of ownership for EITSD over time through improved management and operational efficiency.

General Info

Contract Value

$3,490,347.71

NAICS

541513 - Computer Facilities Management Services

Place of Performance

ARLINGTON, VA, 22201, USA

Set-Aside

NONE

Award Issued Date

Documents

0

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Timeline

PhaseAwarded
Posted

Justification (J&A)

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → Washington Headquarters Services
Contacts1 person available
OfficeWASHINGTON, DC, 203011000, USA
Office AddressWASHINGTON, DC, 203011000, USA
Contacts
Eric U DarbyContract Specialist

Full Description

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This requirement is to obtain Information Technology (IT) Operations Front Office Support for OSD, WHS, WHS Supported Organizations (WSO), and Pentagon Force Protection Agency (PFPA). Additionally, similar support for the Office of General Counsel (OGC), the Defense Legal Services Agency (DLSA) and the Central Adjudication facility (CAF) and the Office of Military Commissions (OMC) may be obtained under this task order. The overall objectives of this acquisition are to: (1) satisfy EITSD customer needs for secure, accessible, and stable IT support; (2) continuously improve end-to-end service levels; (3) capitalize on IT management best practices such as the Information Technology Infrastructure Library version 3 (ITIL v3), the Project Management Body of Knowledge (PMBOK), and the Capability Maturity Model Integration (CMMI); and (4) Reduce EITSD total cost of ownership consistently over time.

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