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IT Operations and Maintenance (O&M) Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for IT Operations and Maintenance support serves the Department of Veterans Affairs through the Technology Acquisition Center Nj. The contractor is responsible for providing comprehensive operations, maintenance, monitoring, and service desk escalation support for prime contractors. Key technical responsibilities include incident response, system monitoring, and legacy sustainment for VA-EISS, BOSS-E, and MBMS, all performed in accordance with ITIL standards. The role requires specialized experience in memorials space or complex federal benefit systems to ensure the stability of critical VA projects. Performance is measured through the delivery of system uptime reports and the successful resolution of incident tickets. The contract falls under NAICS code 541513 and is focused on maintaining high availability and operational efficiency for the agency's IT infrastructure.

General Info

IT operations and maintenance support for VA systems following ITIL standards and incident response.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)View Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

NJ

Set-Aside

NONE

Documents

This scope was carved out of 36C10B26Q0625.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DA01--VA-26-00071371 Memorials Integration Services and Innovation

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Timeline

PostedAug 31

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides operations, maintenance, monitoring, and service desk escalation support for prime contractors on Department of Veterans Affairs (VA) projects. Performs incident response, system monitoring, and legacy sustainment for VA-EISS, BOSS-E, and MBMS using ITIL standards. Requires experience in memorials space or complex federal benefit systems. Delivers system uptime reports and resolved incident tickets.

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