IT Support and License Management Services

The contract calls for technical support services related to the deployment, configuration, and ongoing lifecycle management of Microsoft Windows Server Core licenses, ensuring proper installation, update management, and system stability across designated environments. It requires close collaboration with California Department of Corrections & Rehabilitation IT staff to align support activities with existing infrastructure and operational protocols. Compliance reporting is a critical component, mandating accurate documentation and verification of license usage to meet Microsoft’s licensing requirements and avoid regulatory or financial penalties. The scope encompasses proactive management of license entitlements, monitoring for unauthorized usage, and timely resolution of technical issues tied to server core environments. All services must be delivered in coordination with CDCR’s internal IT teams, respecting their procedures, security standards, and reporting expectations. The contract is a subcontract under the agency’s procurement framework, with a response deadline of May 18, 2026, and is classified under NAICS code 541512 for computer systems design services. Performance is expected to be carried out in support of California state operations, though no specific location is designated.