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IT Technical Support (Help Desk)

Active

State & Local

Response Deadline11/02/2026, 05:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity is for IT Technical Support services supporting prime contractors on projects for the Pennsylvania Department of Human Services. The selected provider will be responsible for delivering help desk assistance to users of Learning Management Systems and Content Management Systems, specifically utilizing Moodle and WordPress admin panels. Primary duties include troubleshooting user access issues, resolving technical glitches via ticketing systems, and providing direct end-user support. The solicitation is categorized under NAICS code 541513 and was posted on September 15, 2026. Interested parties must submit their responses by the deadline of November 2, 2026. Further details regarding this requirement can be accessed through the Pennsylvania eMarketplace portal.

General Info

IT technical support for PA DHS Moodle and WordPress systems; deadline November 2, 2026.

Agency

Pennsylvania → Department of Human Services

NAICS

541513 - Computer Facilities Management Services

Place of Performance

PA, USA

Set-Aside

NONE

Documents

This scope was carved out of 25-RFP-12233.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Learning Management System

AI Contract Breakdown

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Timeline

PostedSep 15

subcontract

Response DeadlineNov 2

Submission deadline

Response Deadline

11/02/2026, 05:00:00 AM UTCin 27 days

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Organization & Contact Information

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AgencyPennsylvania → Department of Human Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyPennsylvania → Department of Human Services

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical support to LMS and CMS users for prime contractors on Pennsylvania Department of Human Services projects. Troubleshoots user access issues and resolves technical glitches using ticketing systems and Moodle/WordPress admin panels. Delivers resolved support tickets and end-user assistance.

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