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ITSM Implementation and Configuration Professional Services

Active

State & Local

Response Deadline11/17/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

City of Bloomington

NAICS

541512 - Computer Systems Design Services

Place of Performance

MN, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-56.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IT Ticketing System

AI Contract Breakdown

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Timeline

PostedOct 23

subcontract

Response DeadlineNov 17

Submission deadline

Response Deadline

11/17/2026, 05:00:00 PM UTCin 25 days

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Organization & Contact Information

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AgencyCity of Bloomington

ContactsNo contacts available

OfficeN/A

Organization / AgencyCity of Bloomington

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs setup, configuration, and deployment of ITSM software for prime contractors on City of Bloomington IT projects. Configures ticketing workflows, sets up the knowledge base, designs reporting dashboards, and implements the self-service portal using ITSM platform configuration tools. Delivers a configured and deployed ITSM system ready for production use.

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