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IT Ticketing System

Active

26-56State & Local

Response Deadline11/17/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The City of Bloomington is soliciting proposals for solicitation number 26-56 to implement a cloud-hosted, software-as-a-service (SaaS) information technology service-management solution. The required system must provide comprehensive capabilities including IT ticketing, workflow automation, knowledge management, and self-service functionality. The contract is structured with an initial term of three years, with an option to extend for an additional two years, allowing for a total potential performance period of five years. Formal proposals must be submitted exclusively through the Bids and Tenders online portal, as submissions via email, facsimile, hard copy, or telephone are considered invalid. Interested parties are required to create a Bids and Tenders account to upload their documentation. The deadline for submission is November 17, 2026, by 5:00 PM. Performance of the contract will be based in the state of Minnesota.

General Info

Bloomington seeks proposals for a cloud-hosted IT service-management SaaS solution by November 2026.

Agency

City of Bloomington

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

MN, USA

Set-Aside

NONE

Documents

1

City of Bloomington Project 26-56: IT Ticketing Software RFP Advertisement

rfp

High

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Timeline

PhaseSolicitation

PostedOct 23

Solicitation

Response DeadlineNov 17

Submission deadline

Response Deadline

11/17/2026, 05:00:00 PM UTCin 25 days

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Organization & Contact Information

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AgencyCity of Bloomington

ContactsNo contacts available

OfficeMN, USA

Organization / AgencyCity of Bloomington

Office AddressMN, USA

ContactsNo contact information available

Full Description

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Please upload a formal proposal via this online platform: Bids and Tenders.

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